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2 months ago
Responsibilities: MV Transportation is seeking a PM Dispatcher who work s to direct the day-to-day route operations and report to the Operations Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to management as appropriate.
What's In it for YOU:
- Weekends and major holidays off
- Full Benefits (Medical, Dental, Vision, Life Insurance for qualified candidates)
- Company provides personal protection equipment (PPE) as the safety and well-being of our employees and the passengers we serve remains our priority
- Takes client calls and communicates issues with drivers and management as appropriate.
- Monitors radio, telephones and on-road provision of service for quality.
- Responsible for influencing positive employee morale and quality customer service.
- Monitors and completes driver sign-in and sign-out daily.
- May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
- Monitors daily system performance.
- Participates in analysis and review of operating performance.
- Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
- All other duties, as assigned.
- One (1) year previous Dispatcher experience preferred.
- Two ( 2 ) years of Customer Service experience is preferred.
- Able to obtain a CDL B with Airbrakes and Passenger endorsement.
- Paid training available to obtain a CDL with endorsements.
- High School d iploma or equivalent.
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
- Demonstrate a high customer service commitment.
- Able to demonstrate professional phone manner.
- Knowledge of the service area is a plus.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
