Specialist, Customer Solutions

4 months ago

North Richland Hills TX United States XPO Full time

What you’ll need to succeed as a Customer Solutions Specialist at XPO

Minimum qualifications:

  • 1 year of relevant work experience

Preferred qualifications:

  • Experience working in cargo claims
  • 1 year of experience working in transportation operations or a logistics environment
  • 2 years of experience investigating customer complaints/issues and resolving problems to the customer's satisfaction
  • Experience working as a member of an integrated team
  • Customer service knowledge with the ability to advocate for the customer
  • Knowledge and understanding of the basic requirements for freight movement
  • Able to effectively cross-train other employees

 

About the Customer Solutions Specialist job

Pay, benefits and more:

  • Full health insurance benefits are available on day one
  • Life and disability insurance
  • Earn up to 13 days of PTO over your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance

 

What you’ll do on a typical day:

  • Provide a single point of contact for premium customers
  • Utilize available resources to identify issues, offer solutions and provide information to customers regarding shipments, coding, collections, corrections and any other issues
  • Assist with the training of current and new customer solutions staff

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

Review XPO's candidate privacy statement here.

PandoLogic. Category:Customer Service, Keywords:Customer Solutions Provider, Location:North Richland Hills, TX-76180

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