Retention Field Representative

3 days ago

Brooklyn NY United States Fidelis Care Full time

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: The Field Retention Representative is responsible for retaining current membership in an assigned territory and must meet the daily production metrics designed to achieve higher membership retention. The Field Retention Representative conducts telephonic and field outreach which includes assistance at community events, provider and community office sites and home visits to new and existing members and must be able to effectively explain, communicate, and assist with all Fidelis Care products. It is the responsibility of the Retention Field Representative to ensure compliance with all regulatory, audit and corporate policies.

  • Provide member resolution by researching, analyzing and documenting inquiries regarding program eligibility
  • Answer application and/or service questions regarding the programs and services in order to maintain/attract membership
  • Conduct outreach and follow up calls to educate members about Fidelis Products and serves as a liaison between the member and the different Fidelis departments
  • Ability to meet and exceed quality assurance standards
  • Ability to undergo rigorous internal training and have complete command of the sales process, all Fidelis Care products, competitive environment in their region successfully pass test(s) as required(with a minimum 85% score)with no more than 2 attempts, that will demonstrate a level of proficiency
  • Have the ability to conduct a needs based analysis to better understand the best course of action based on those needs and be able to answer product feature and benefit questions and provider network questions for members both within and outside of their region
  • Develop and maintain relationships with existing members by providing guidance and assistance throughout the year
  • Demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by Fidelis Care
  • Modify delivery skills accordingly to overcome objections and retain members
  • Identify solutions to issues and concerns
  • Document all interactions in the appropriate system (Sales Force, Facets) including marketing leads
  • Track and input interaction taken as a result of each communication in order to ensure all member accounts correctly reflect activities performed
  • Input, update and create member information on databases in order to maintain customer accounts
  • Utilize computer systems to perform administrative functions such as Sales Force
  • Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes
  • Performs other duties as assigned
  • Complies with all policies and standards
  • Fluency in Cantonese and Mandarin

Education/Experience: High School Diploma, or GED, required. Associates Degree or Bachelors Degree preferred. Minimum 1 year health care related experience required. Minimum 1 year of customer service or sales experience preferred. Driver’s License may be required by some plans. Specific language skills may be required by some plans. Fluency in Cantonese and Mandarin required.

Pay Range: $22.36 - $38.07 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

  • Retention Field Representative

    3 weeks ago

    Brooklyn, United States Fidelis Care Full time $22 - $38

    You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: The Field Retention Representative is responsible for...

  • Retention Field Representative

    3 weeks ago

    Brooklyn, United States Fidelis Care Full time $22 - $38

    You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: The Field Retention Representative is responsible for...

  • Retention Field Representative

    3 days ago

    BROOKLYN, United States Fidelis Care Full time

    You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: The Field Retention Representative is responsible for...

  • Retention & Adherence Program Coordinator

    5 days ago

    Brooklyn, New York, United States The Brookdale Hospital Medical Center Full time

    Job Title: Retention & Adherence Program Coordinator    We are seeking a highly skilled and compassionate Retention & Adherence Program Coordinator to join our team at The Brookdale Hospital Medical Center. As a key member of our HIV care team, you will be responsible for conducting outreach, intake, assessments, screenings, and medical case management...

  • Retention & Adherence Specialist

    5 months ago

    Brooklyn, United States The Brookdale Hospital Medical Center Full time

    Overview: The Retention & Adherence Specialist conducts outreach, intake, assessments, screenings and medical case management for persons living with HIV who have not achieved viral suppression. Reports to the Program Manager, the Retention and Adherence Program. Responsibilities: The duties and responsibilities of the Retention and Adherence Specialist...

  • Clinical Professional Outreach Representative

    1 month ago

    Brooklyn, New York, United States Fidelis Care Full time

    Join Our Medical Management TeamAs a Clinical Professional Outreach Representative, you will play a vital role in retaining current membership and driving growth for Fidelis Care. With 28 million members, we offer a unique opportunity to make a lasting impact on healthcare.About the Role:The Field Retention Representative is responsible for ensuring member...

  • Part-Time - Customer Retention Representative TX

    1 month ago

    McKinney, TX, United States Globe Life Inc. Full time

    Part-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is responsible for conserving business on behalf of the Company.  You’ll be a vital part of a dedicated, professional team.  Representatives play a key role in ensuring that customers who call in with the intention of cancelling are...

  • HIV Retention and Re-Engagement Specialist

    5 days ago

    Brooklyn, New York, United States The Brookdale Hospital Medical Center Full time

    Job Title: HIV Retention and Re-Engagement SpecialistThe Brookdale Hospital Medical Center seeks a dedicated HIV Retention and Re-Engagement Specialist to join our team. As a key member of our HIV care program, you will be responsible for conducting outreach, intake, assessments, screenings, and medical case management for individuals living with HIV who...

  • Nielsen Field Membership Representative Role

    7 days ago

    Brooklyn, New York, United States Nielsen Full time

    About Us:Nielsen is passionate about empowering a better media future for all people. We champion our employees, enabling them to power our future. As a Field Membership Representative, you will join a dynamic team committed to excellence, perseverance, and making an impact together.Role Overview:This is a unique opportunity to join Nielsen as a Field...

  • Senior Education Managing Director

    4 weeks ago

    , KS, United States Kansas Action for Children, Inc Full time

    At FranklinCovey in Topeka, Kansas, United States Job Description “We enable greatness in people and organizations everywhere.” FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries...

  • Retention Representative

    2 weeks ago

    Vado, NM, United States DISH Full time

    Company SummaryDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building Americas First Smart Network.Today, our brands include...

  • Construction Field Representative

    4 days ago

    Coraopolis, PA, United States System One Full time

    System One is looking for a Construction Field Representative to join our client's team. This role is vital for overseeing the execution of various engineering projects, ensuring high standards of quality and efficiency are met. Responsibilities: Serve as the primary on-site representative for engineering projects, ensuring seamless communication...

  • Construction Field Representative

    4 weeks ago

    Albion, PA, United States System One Full time

    System One is looking for a Construction Field Representative to join our client's team. This role is vital for overseeing the execution of various engineering projects, ensuring high standards of quality and efficiency are met. Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity...

  • Coordinator, Student Retention Programs

    2 days ago

    Saint Louis, MO, United States St. Louis Community College Full time

    Title: Coordinator, Student Retention ProgramsEmployee Classification: Professional F/T 52 Wks Unit Department: Black Male Achievers AcademySalary Range: 55,838.00Who we are: We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed...

  • Field Service Representative

    1 month ago

    Dallas, TX, United States Orion Talent Full time

    Title: Field Service Representative Location: Dallas Tx Shift: Day shift Compensation: $94k 1st year W2, around 104k 2nd year! Base pay- $65-70k+ OT + $550 /month + car allowance for gas, tires and oil changes + Commissions-5%, spare parts and PM work + $60 a day in per diem + tools provided & expense account for any tools needed this (Typical W2...

  • Member Retention Representative, Bilingual Spanish

    4 weeks ago

    New York, NY, United States VNS Health Full time

    Overview Performs outreach to identified new and existing members to help navigate positive experiences with the Health Plan and ensure member satisfaction to minimize rapid disenrollments. Advocates will assist by resolving escalations and complex issues and eliminate service interruptions to retain members. Compensation: $25.46 - $31.86 Hourly What We...

  • Field Clinical Representative

    1 month ago

    Wichita, KS, United States IronRod Health Full time

    We are seeking a Field Clinical Representative who is a Medical Assistant for our RPM (External Physiological Monitoring) team. RPM includes blood pressure cuffs, weight scales, blood glucose, EKG, pulse oximetry. It is the collection of health data by a patient, often from outside conventional care settings, which is then electronically and securely...

  • Field Clinical Representative

    1 month ago

    Wichita, KS, United States IronRod Health Full time

    We are seeking a Field Clinical Representative who is a Medical Assistant for our RPM (External Physiological Monitoring) team. RPM includes blood pressure cuffs, weight scales, blood glucose, EKG, pulse oximetry. It is the collection of health data by a patient, often from outside conventional care settings, which is then electronically and securely...

  • Field Service Representative

    2 months ago

    Fredericksburg, VA, United States Schneider Electric Full time

    Great people make Schneider Electric a great company.Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of...

  • Field Service Representative

    2 months ago

    Chicago, IL, United States Schneider Electric Full time

    Great people make Schneider Electric a great company.Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of...