Clinical Professional Outreach Representative

6 days ago


Brooklyn, New York, United States Fidelis Care Full time
Join Our Medical Management Team

As a Clinical Professional Outreach Representative, you will play a vital role in retaining current membership and driving growth for Fidelis Care. With 28 million members, we offer a unique opportunity to make a lasting impact on healthcare.

About the Role:

The Field Retention Representative is responsible for ensuring member retention within an assigned territory, meeting daily production metrics, and achieving higher membership retention.

This involves conducting telephonic and field outreach, including assistance at community events, provider offices, and home visits to educate new and existing members about Fidelis Care products.

You will be responsible for providing member resolution by researching, analyzing, and documenting inquiries regarding program eligibility.

Additionally, you will answer application and service questions regarding our programs and services to maintain or attract membership.

A key aspect of this role is building relationships with existing members by providing guidance and assistance throughout the year.

By identifying unfulfilled needs and providing necessary education and assistance, you will demonstrate your passion for members and promote the value and benefits offered by Fidelis Care.

To succeed in this role, you must have excellent communication skills, be able to work independently, and possess a strong understanding of sales processes and product features.



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