Manager, Loyalty Strategy

3 weeks ago

Englewood CO United States DISH Full time
Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our marketing and advertising teams bring a unique blend of skills to tell the DISH TV and Sling TV story. Whether coordinating high-level messaging for the C-suite, interacting with journalists to drive breaking news or launching a campaign around our latest innovation, our teams lend their voice to the future of communication.


Job Duties and Responsibilities

Role & Responsibilities:

We are seeking an innovative and strategic leader to manage and support a team of DISH and Sling analysts in driving initiatives that minimize churn, maximize customer profitability, and enhance lifecycle loyalty management. As a key player in the organization, you will leverage data-driven insights, financial modeling, and cross-department collaboration to implement impactful retention solutions:

  • Team Leadership - Guide and support your team to uncover new opportunities, identify business risks, and drive actionable solutions that optimize customer loyalty and retention
  • Strategic Coaching - Mentor your team in critical thinking, analytics-driven problem-solving, and consulting-based approaches to convert data into actionable business insights.
  • Retention Operations - Leverage financial modeling to design strategic retention offers and improve profitability through operational efficiency.
  • AI/ML Innovations - Spearhead the development and implementation of AI/ML initiatives to mitigate churn with creative, data-driven strategies.
  • Project Management - Oversee the end-to-end process of project execution, from opportunity identification and strategic recommendation to implementation and refinement.
  • Cross-Functional Collaboration - Build strong partnerships across departments to inform and execute effective retention strategies.
  • Executive Communication - Synthesize complex data and deliver compelling, data-driven recommendations to senior leadership, including SVPs and Presidents.
  • Industry Expertise - Stay informed about competitive strategies and industry trends to anticipate challenges and capitalize on opportunities in the video services market.
  • Technical Acumen - Understand, review, and contribute to the SQL code and Tableau reports created by your team to ensure accuracy and support further technical development.

Skills, Experience and Requirements

Education and Experience:

  • Bachelors degree in a discipline demonstrating strong logical and analytical thinking.
  • 2+ years of experience managing or leading analytics-focused teams.
  • 4+ years of experience in data analytics or strategic roles, with proven success driving measurable outcomes.
  • Masters degree in a relevant field (preferred).
  • Strong track record of guiding teams to achieve organizational KPIs and goals.



Skills and Expertise:

  • Proficiency in creating and managing analytical models, dynamic reports, and dashboards using SQL, Tableau, and Excel.
  • Advanced knowledge of working with large datasets to generate actionable insights.
  • Exceptional communication and presentation skills tailored to audiences ranging from team members to executive leadership.
  • Strategic mindset with a deep understanding of the video services industry and competitive landscape.

Salary Ranges

Compensation: $83,950.00/Year - $119,900.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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