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IT Support Technician I

2 months ago

Lubbock TX United States Texas Tech University Health Sciences Center Full time
Extended Job Title
IT Support Technician I
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
171132 - ITSC PC Support Lbk
Position Description
The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
Requisition ID
38729BR
Optional Attachments
Other Documents Supporting Qualifications
Travel Required
Up to 25%
Pay Grade Maximum
Salary commensurate with education, experience and/or skills.
Major/Essential Functions
  • With close supervision by management and/or project leads:
  • Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
  • Troubleshoots primarily hardware, some software, or some system problems.
  • Performs technical duties necessary for department or unit business operations.
  • Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.
Knowledge, Skills, Abilities:
  • Exercise judgment based on an understanding of organizational policies and activities.
  • Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
  • Communicate effectively, both orally and in writing.
  • Establish and maintain effective work relationships.
  • Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving.
  • Basic technology hardware and software competency.
  • Training in fundamental hardware and software support through education or experience.

Grant Funded?
No
Pay Grade Minimum
Salary commensurate with education, experience and/or skills.
Pay Basis
Hourly
Work Location
Lubbock
Campus
HSC - Lubbock
Department
ITSC PC Support Lbk
Required Attachments
Cover Letter, Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
Job Group
General IT/Computer/IT
Shift
Day
EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.


Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience.
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
CTT, IT
Army Military Occupational Specialty Code
25B, 255A
Air Force Specialty Code
3D1X1, 3D1X2
Marine Military Occupational Specialty Code
0651, 6694
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: .