Field Service Representative

1 week ago

Hickam HI, United States Govcio LLC Full time
Overview:

GovCIO is currently hiring for a Field Service representative (FSR). The ideal candidate will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment. Producing top quality products for the customer is vital. This position will be in Hickam AFB, on the island of O'ahu Hawaii and will be a flexible/hybrid position.  

Learn about our Deployable Comms Team

Responsibilities:

GovCIO integrates deployable communications capabilities on behalf of our customer to provide deployable communications capabilities worldwide.  GovCIO manages the hardware and software configurations; develops and provides training; field service support, logistics services; and manages Information Assurance and Risk Management Framework processes on behalf of the customer.  As the Subject Matter Expert (SME) Field Service Representative (FSR) you are the primary liaison between the customer and company.  You are responsible for the overall function of the deployable communications system for the customer from delivery to deployment. You are the SME in system assembly, installation, and system configuration in accordance with site assessments and schematics. You are the SME in ensuring completeness of system programming and optimization as part of the installation process and perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components, when necessary. You provide on-site end-user training on system operation, maintenance, and limited troubleshooting. Operate efficiently to conclude all on-site installation, repair, maintenance, and test activities.

  • Assembles, installs and configures systems and equipment in accordance with site assessments and schematics
  • Completes system programming and optimization as part of the installation process
  • Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components, when necessary
  • Provides on-site end-user training on system operation, maintenance and limited troubleshooting
  • Operate efficiently to conclude all on site installation, repair, maintenance and test activities 
  • Perform troubleshooting and strive to resolve issues 
  • Produce frequent and analytical service reports 
  • Team up with colleagues and pass on important information 
  • Discern customer needs and offer advice or recommendations 
  • Formulate relationships of trust with customers
  • Troubleshoot and diagnose malfunctions to eliminate problem in minimum time
  • Maintain effective customer communications and relations
  • May provide onsite training of customer support personnel
  • Familiar with SATCOM terminals and Networking equipment
  • Excellent interpersonal and organizational skills
  • Ability to work in a team environment and collaborate
  • Ability to work with the customer on a daily basis to train with the system, deploy the system and troubleshoot the system.
  • Able to operate independently, self-starter
Qualifications:

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

  • Clearance Required: Active TS/SCI Eligibility
  • 1-3 years SATCOM experience
  • 1-3 years Networking experience
  • Have experience working with COMSEC items/materials (i.e. Type 1 encryptors, SKLs, KGs, etc)
  • DoD 8140 IAT Level II (Sec+CE, CYSA+, CND, CCNA-Security)

Preferred Skills and Experience

  • Experience with DoD deployed communications
  • Experience with DoD NIP, SIPR, and JWICS Networks
Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

 

Posted Pay Range

 

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $95,000.00 - USD $105,000.00 /Yr.

  • Field Service Representative

    3 weeks ago

    Hickam, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Field Service representative (FSR). The ideal candidate will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment. Producing top quality products for the customer is vital. This position will be in Hickam AFB, on the island of O'ahu Hawaii and...

  • Field Service Representative

    4 weeks ago

    Hickam, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Field Service representative (FSR). The ideal candidate will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment. Producing top quality products for the customer is vital. This position will be in Hickam AFB, on the island of O'ahu Hawaii and...

  • Field Service Representative

    1 week ago

    Hickam, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Field Service representative (FSR). The ideal candidate will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment. Producing top quality products for the customer is vital. This position will be in Hickam AFB, on the island of O'ahu Hawaii and...

  • Field Service Representative

    7 days ago

    Hickam, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Field Service representative (FSR). The ideal candidate will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment. Producing top quality products for the customer is vital. This position will be in Hickam AFB, on the island of O'ahu Hawaii and...

  • Field Service Representative

    3 days ago

    Hickam, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Field Service representative (FSR). The ideal candidate will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment. Producing top quality products for the customer is vital. This position will be in Hickam AFB, on the island of O'ahu Hawaii and...

  • Field Service Representative

    1 week ago

    HIckam, HI, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Field Service representative (FSR). The ideal candidate will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment. Producing top quality products for the customer is vital. This position will be in Hickam AFB, on the island of O'ahu Hawaii and...

  • Palantir Field Service Representative

    3 days ago

    Aiea, HI, United States Iron EagleX, Inc. Full time

    Palantir Field Service Representative Job Locations: US-HI-Aiea Job ID: 2024-2436 Clearance Level: Top Secret SCI Overview Iron EagleX is a veteran owned defense contracting company based in Tampa, FL. It is our mission to provide solutions to the most challenging technical problems facing the Department of Defense while simultaneously making a positive...

  • Airport Customer Service Representative

    1 week ago

    Lihue, HI, United States Signature Flight Support Corporation Full time

    Discover a rewarding career with Signature Flight Support Corporation, a leading provider of aviation services. As a highly skilled Customer Service Representative, you will play a vital role in delivering exceptional experiences to our clients.Salary: The estimated annual salary for this position is between $45,000 and $65,000, depending on factors such as...

  • Customer Service Representative for Car Rentals

    6 days ago

    Lihue, HI, United States Managed Labor Solutions Full time

    We are seeking a skilled Customer Service Representative to join our team at Managed Labor Solutions. This role is perfect for individuals who enjoy working with people and providing excellent customer service.As a Rental Car Customer Service Agent, you will be responsible for checking in customers upon arrival, expediting the car rental process, verifying...

  • Customer Service Representative

    4 weeks ago

    , HI, United States Signature Flight Support Corporation Full time

    Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Senior Field Service Technician

    4 weeks ago

    Honolulu, HI, United States Insight Global Full time

    Required Skills & ExperienceExperience installing or troubleshooting low voltage cablingExperience in software and hardware installation and configuration.Experience troubleshooting mechanical issues and working with power toolsExperience supporting systems in a networked environment Valid driver's licenseJob DescriptionOur client, a market leader in parking...

  • Cash Management Service Representative

    3 days ago

    Honolulu, HI, United States Bank of Hawaii, Inc. Full time

    ```htmlPosition Overview Under the direction of the Cash Management (CM) Service Manager, the Cash Management Service Representative is responsible for supporting the applicable business units and bank wide clients with cash management products and services including operational and servicing functions. Key Responsibilities Provides support in building...

  • Loan Servicing Specialist

    3 days ago

    , HI, United States International Executive Service Corps Full time

    Department Consumer Credit Service Center (0035802) Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the ‘Best Places to Work in Hawaii’ for 14...

  • Customer Service Representative

    3 weeks ago

    Lihue, HI, United States Signature Flight Support Corporation Full time

    This role is offering a $2000 SIGN-ON BONUS. Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and...

  • Customer Service Representative

    3 weeks ago

    Lihue, HI, United States Signature Flight Support Corporation Full time

    This role is offering a $2000 SIGN-ON BONUS. Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and...

  • Customer Service Representative

    3 months ago

    Honolulu, HI, United States Signature Flight Support Corporation Full time

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Customer Service Representative

    3 months ago

    Honolulu, HI, United States Signature Flight Support Corporation Full time

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Customer Service Representative

    1 month ago

    Lihue, HI, United States Signature Flight Support Corporation Full time

    This role is offering a $2000 SIGN-ON BONUS.  Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors...

  • Customer Service Representative

    3 weeks ago

    Lihue, HI, United States Signature Flight Support Corporation Full time

    This role is offering a $2000 SIGN-ON BONUS.  Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors...

  • Interdisciplinary Engineer/Architect/Community Planner

    2 weeks ago

    HI, United States Air Force Civilian Service Full time

    Come be a part of something big! Smart Minds, Cool Jobs and Awesome Rewards! Fueled by innovation, talent and ambition, the Air Force Civilian Service (AFCS) is seeking civilian professionals prepared to deploy war-winning capabilities on behalf of the United States Air Force. The Air Force Civilian Service (AFCS) is looking for a Permanent, Full-Time,...