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Salesforce CRM Analytics Architect

2 months ago

Hartford CT United States Cognizant Full time
Job Description

We are seeking a highly skilled and motivated Salesforce CRM Analytics to join our team at Cognizant. As a Salesforce CRM Architect, you will play a pivotal role in improving our customer engagement and operational efficiency through innovative SFDC configurations and developments. This is a unique opportunity to work with a world-class team and make a significant impact on our business.

Experience Salesforce CRMA Architect.

Candidate should have at least 10-12 years of experience.

Work with Business to document requirements, build design and solution to implement dashboard as per business need.

Setup integration with 3rd party applications to get the data in CRMA, join it with salesforce data to show customer 360 view.

Solution Design and Implementation: Utilize their expertise in Salesforce CRMA and US Healthcare to design and implement tailored solutions/dashboards that meet the unique needs of our organization. This includes architecting data models, configuring workflows, and integrating with other applications.

  1. Technical Leadership and Guidance: Provide technical guidance to development teams, ensuring adherence to industry best practices and Salesforce platform standards. Evaluate and recommend appropriate technologies, tools, and methodologies to optimize system performance and user experience.
  2. Business Partner Collaboration: Work closely with business partners in Solaris and other applications to understand their requirements, provide guidance on Salesforce capabilities, and ensure alignment with their goals. Act as a trusted advisor, leveraging the knowledge of CRMA and US Healthcare to support their needs.
  3. Hands-on Work and Training: Take a hands-on approach to Salesforce CRMA implementation, actively participating in system configuration, customization, and development tasks. Additionally, deliver training and support to the business team, enabling them to optimally apply Salesforce and improve its benefits.
Benefits: Cognizant offers the following benefits for this position:

At Cognizant, we value our employees and strive to provide a comprehensive benefits package. As a Salesforce Architect, you will be eligible for the following benefits:

  • Medical, Dental, Vision, and Life Insurance coverage to ensure your well-being.
  • Paid holidays and Paid Time Off to maintain a healthy work-life balance.
  • 401(k) plan with contributions to help you plan for a secure future.
  • Long-term and Short-term Disability coverage to protect against unforeseen circumstances.
  • Paid Parental Leave to support you during important family moments.
  • Opportunity to participate in a program that allows you to be part of the company's success.

Disclaimer: Benefits information provided is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

EEO Statement & Accommodations

Cognizant is committed to fostering an inclusive and diverse work environment. We are proud to be an equal opportunity employer and believe that all candidates should be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strictly enforce to the principles of equal employment opportunity and are dedicated to providing equal opportunities and fair treatment to all current and prospective associates. Our aim is to maintain a work environment that is free from harassment and discrimination.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, we are here to help. Please email CareersNA2@cognizant.com with your request and contact information, and our team will assist you accordingly.

Job Summary

We are seeking a highly skilled Technology Architect with 12 to 15 years of experience to join our team. The ideal candidate will have extensive expertise in SFDC Identity and Security SFDC Development and Customization Salesforce Experience Cloud SFDC Sharing and Visibility Salesforce DevOps SFDC Data SFDC Lightning SFDC Integration and SFDC Configuration. Experience in Medicare and Medicaid Claims Claims and Payer domains is a plus. This role will involve designing and implementing

Responsibilities

  • Lead the design and implementation of Salesforce solutions to meet business requirements.
  • Oversee the customization and development of Salesforce applications to ensure optimal performance.
  • Provide technical expertise in SFDC Identity and Security to safeguard data and user access.
  • Implement Salesforce Experience Cloud to enhance customer engagement and satisfaction.
  • Manage SFDC Sharing and Visibility settings to ensure data integrity and security.
  • Utilize Salesforce DevOps practices to streamline development and deployment processes.
  • Handle SFDC Data management tasks including data migration cleansing and integration.
  • Develop and maintain SFDC Lightning components to improve user interface and experience.
  • Integrate Salesforce with other systems to ensure seamless data flow and process automation.
  • Configure Salesforce settings to align with business processes and requirements.
  • Collaborate with cross-functional teams to gather and analyze business needs.
  • Provide guidance and mentorship to junior developers and team members.
  • Monitor and troubleshoot Salesforce applications to ensure continuous operation.

Qualifications

  • Possess extensive experience in SFDC Identity and Security.
  • Demonstrate strong skills in SFDC Development and Customization.
  • Have hands-on experience with Salesforce Experience Cloud.
  • Show proficiency in SFDC Sharing and Visibility.
  • Be adept in Salesforce DevOps practices.
  • Exhibit expertise in SFDC Data management.
  • Have experience with SFDC Lightning development.
  • Be skilled in SFDC Integration techniques.
  • Demonstrate capability in SFDC Configuration.
  • Experience in Medicare and Medicaid Claims is a plus.
  • Knowledge of Claims and Payer domains is advantageous.
  • Strong problem-solving and analytical skills are essential.
  • Excellent communication and collaboration abilities are required.