Automotive Diagnostic Technician
4 weeks ago
Responsibilities & Duties:
Provide information and direction on vehicle diagnostics and technical solutions to internal customers via telephone and supported equipment
Carry out duties from the call center and remotely connect to vehicles to complete diagnostic scans and calibrations
Document all customer interactions in database
Work within groups of technicians and software development teams to improve products and services
Maximize first time resolution of customer queries
Provide training support and basic technical support to customers and employees as required
Other duties as requested
Work week is Monday-Friday, position hours are 8am - 5pm
This is a non-exempt position with no supervisory responsibilities
Qualifications:
High School diploma or GED required
Automotive Repair experience/education required
Proficiency in Microsoft Office or Google Workspace required
Superior customer service skills required
Strong problem-solving capabilities required
Ability to communicate effectively both verbally and in writing with customers required
Ability to multi-task required
Embrace a team atmosphere and winning culture
Preferred Qualifications:
OE/Dealer level diagnostic and programming experience a plus
Familiarity with pre/post scanning of automobiles; ADAS/OEM Scan tool experience is preferred
1 to 3 years experience as an automobile technician
ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
Familiarity with CCC One platform
Collision automotive experience
Bilingual in Spanish or Spanish speaking ability a plus
Benefits That Drive Your Success
MAS offers comprehensive benefits you expect from an industry leader, including:
Competitive Pay Plans
Medical, Prescription Drug, Dental & Vision Insurance effective your first day
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Paid Vacation & Holidays
Continuing Education Opportunities
MAS is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#MASSJ
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