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Supervisor, Housekeeping

3 months ago

Buena Park CA United States Knott's Berry Farm Full time
Overview:

$23.00 - $25.00 / hour

 

Supervise and maintain the cleanliness of hotel guest rooms and public areas. Directs Team Leaders and Housekeeping associates to achieve and maintain cleanliness standards.


Responsibilities:
  • Effectively supervises and maintains cleanliness of hotel guest rooms and public areas. Ensures that all guest rooms are cleaned and inspected prior to guest occupancy.
  • Provides training, coaching, counseling and tracking regarding associates’ performance; refers disciplinary issues upward and provides back-up documentation to support actions including discipline, promotion, demotion and termination.
  • Assists in preparing and administering annual division operating budget; makes overall adjustments (labor, ODC, COG) throughout the year to meet department goals. Makes daily downward adjustments and recommendations for upward adjustments to labor levels based on attendance and sales to meet department goals.
  • Reviews daily, weekly and monthly department paperwork and reports. Completes all daily, weekly, and monthly reports associated with break and meal period schedules, location schedules and orders and maintains supplies, linen, and equipment.
  • Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
  • Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.
  • Conducts management inspections to ensure team leaders and associates are upholding cleanliness standards.

Qualifications:
  • High school diploma / GED preferred.
  • At least 1-3 years of previous leadership/supervisory experience.
  • At least 3 years of experience maintaining the hotel aesthetics.
  • Ability to work weekends, holidays as needed per business needs. 
  • Ability to work nights, weekends and holiday periods to meet business needs.