Client Service Representative
1 month ago
Clayton Animal Hospital is a full-service, compassionate veterinary facility in Clayton, Ohio designed to accommodate your pets from their first vaccine visit through their senior days. Our facilities bring together compassion, cutting-edge technology, and preventative medicine for your cat, dog, and exotic pet.
Hours of operation:
Mon-Fri: 8am-6pm
Sat: 8am-12pm
Pay range: $13 to $15, depending on experience
Benefits Offered for our full-time team members
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Competencies
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
- Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
- Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications
- Full or part-time
- Ability to work on weekends
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
-
Client Service Representative
1 month ago
Clayton, United States Heartland Veterinary Partners LLC Full timeAbout Clayton Animal Hospital Clayton Animal Hospital is a full-service, compassionate veterinary facility in Clayton, Ohio designed to accommodate your pets from their first vaccine visit through their senior days. Our facilities bring together compassion, cutting-edge technology, and preventative medicine for your cat, dog, and exotic pet. Hours of...
-
Client Service Representative
1 month ago
Clayton, United States Heartland Veterinary Partners LLC Full timeAbout Clayton Animal Hospital Clayton Animal Hospital is a full-service, compassionate veterinary facility in Clayton, Ohio designed to accommodate your pets from their first vaccine visit through their senior days. Our facilities bring together compassion, cutting-edge technology, and preventative medicine for your cat, dog, and exotic pet. Hours of...
-
Client Service Representative
1 month ago
Clayton, United States Heartland Veterinary Partners LLC Full timeAbout Clayton Animal HospitalClayton Animal Hospital is a full-service, compassionate veterinary facility in Clayton, Ohio designed to accommodate your pets from their first vaccine visit through their senior days. Our facilities bring together compassion, cutting-edge technology, and preventative medicine for your cat, dog, and exotic pet.Hours of...
-
Client Service Representative
3 weeks ago
Clayton, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Clayton Animal Hospital Clayton Animal Hospital is a full-service, compassionate veterinary facility in Clayton, Ohio designed to accommodate your pets from their first vaccine visit through their senior days. Our facilities bring together compassion, cutting-edge technology, and preventative medicine for your cat, dog, and exotic...
-
Client Service Representative
1 month ago
Clayton, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Clayton Animal Hospital Clayton Animal Hospital is a full-service, compassionate veterinary facility in Clayton, Ohio designed to accommodate your pets from their first vaccine visit through their senior days. Our facilities bring together compassion, cutting-edge technology, and preventative medicine for your cat, dog, and exotic...
-
Client Service Representative
1 month ago
Clayton, United States Heartland Veterinary Partners LLC Full timeAbout Clayton Animal Hospital Clayton Animal Hospital is a full-service, compassionate veterinary facility in Clayton, Ohio designed to accommodate your pets from their first vaccine visit through their senior days. Our facilities bring together compassion, cutting-edge technology, and preventative medicine for your cat, dog, and exotic pet. Hours...
-
Client Service Representative
3 weeks ago
Clayton, United States Heartland Veterinary Partners LLC Full timeAbout Clayton Animal Hospital Clayton Animal Hospital is a full-service, compassionate veterinary facility in Clayton, Ohio designed to accommodate your pets from their first vaccine visit through their senior days. Our facilities bring together compassion, cutting-edge technology, and preventative medicine for your cat, dog, and exotic pet. Hours...
-
Client Service Representative
3 days ago
Clayton, United States Heartland Veterinary Partners Full timeAbout Clayton Animal Hospital Clayton Animal Hospital is a fullservice compassionate veterinary facility in Clayton Ohio designed to accommodate your pets from their first vaccine visit through their senior days. Our facilities bring together compassion cuttingedge technology and preventative medicine for your cat dog and exotic pet. Hours of operation:...
-
Client Service Representative
1 week ago
Pittsburgh, PA, United States Alera Group Full timeAlera Group Pittsburgh is seeking an Client Service Representative to join their Employee Benefits team. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? If that is what you’re looking for, this is your chance to be part of an amazing organization! Join a team where each...
-
Client Service Representative
1 day ago
Pittsburgh, PA, United States Alera Group Full timeAlera Group Pittsburgh is seeking an Client Service Representative to join their Employee Benefits team. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? If that is what you’re looking for, this is your chance to be part of an amazing organization! Join a team where each...
-
Client Service Representative
2 months ago
Pittsburgh, PA, United States Alera Group Full timeAlera Group Pittsburgh is seeking an Client Service Representative to join their Employee Benefits team. Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? If that is what you’re looking for, this is your chance to be part of an amazing organization! Join a team where each...
-
Client Service Representative
3 months ago
Osceola, IA, United States Osceola Veterinary Clinic Full timeAbout Caring for Pets, Livestock & Horses for over 75 years! At Osceola Veterinary Clinic, we are committed to providing personalized care and services for pets, livestock, and horses. Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. ...
-
Client Service Representative
3 months ago
Goodlettsville, TN, United States Goodlettsville Animal Hospital Full timeAbout Goodlettsville Animal Hospital Since 1972, Goodlettsville Animal Hospital has been serving Goodlettsville and the surrounding communities. We are a full service, small animal hospital dedicated to providing veterinary care throughout the lives of our patients. Position Purpose Reporting into the Practice Manager, the Client Service Representative...
-
Client Service Representative
2 weeks ago
Faribault, MN, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Heartland Animal Hospital – FaribaultWe understand how much your pets mean to you, and know it can be a challenge to find a caring, professional, and experienced veterinarian. We strive to provide your pet with the best available care and to exceed your expectations in each and every interaction you have with us.For more than 25...
-
Client Service Representative
3 weeks ago
Faribault, MN, United States Heartland Veterinary Partners LLC Full timeAbout Heartland Animal Hospital – Faribault We understand how much your pets mean to you, and know it can be a challenge to find a caring, professional, and experienced veterinarian. We strive to provide your pet with the best available care and to exceed your expectations in each and every interaction you have with us. For more than 25 years, Heartland...
-
Client Service Representative
1 month ago
Honor, MI, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Platte Lake Veterinary ClinicWe treat every animal that walks through our doors as though it was our own.The Platte Lake Veterinary Clinic employs one licensed veterinarian, two licensed veterinary technicians, one veterinary assistant, a practice manager, and three receptionists. The combined years of service of the staff of the...
-
Client Service Representative
3 weeks ago
Honor, MI, United States Heartland Veterinary Partners LLC Full timeAbout Platte Lake Veterinary Clinic We treat every animal that walks through our doors as though it was our own. The Platte Lake Veterinary Clinic employs one licensed veterinarian, two licensed veterinary technicians, one veterinary assistant, a practice manager, and three receptionists. The combined years of service of the staff of the Platte Lake...
-
Client Services Representative
2 months ago
Johnstown, PA, United States Interim HealthCare Full timeOur Client Services Representative/Scheduler/CSR are the first point of contact for our caregivers and clients. CSRs use their knowledge of patients’ needs to match and schedule qualified nurses, aides, and other providers to deliver home health services. What we offer Client Services Representative/Scheduler/CSR: Competitive compensation,...
-
Clayton, North Carolina, United States Wayne Wallace - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance and Financial Services Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences, building strong relationships with clients, and driving business growth through effective marketing and...
-
Client Service Representative
6 days ago
Harrison, OH, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Harrison Animal HospitalWe take great pride in being a part of this community and working closely with our clients and their pets. Dr. Kremer and our veterinary team take a hands-on approach to veterinary medicine – we’re down to earth and practical but with all the technology and skill required for a state-of-the-art...
