Loan Operations Processor

6 days ago

Lakeway Bldg Metairie LA United States First Horizon Bank Full time

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:   

The Loan Operations Processor supports all lines of business by booking and servicing new and existing loans (HELOC/BLOC) and credit cards.  The ideal candidate is very detail oriented and views their work as their self-portrait.  The Loan Ops Processor possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure.  The Loan Ops Processor brings direct experience in the area of loan servicing and is willing to support teammates so that the entire group succeeds.

We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done. 

Essential Duties and Responsibilities:  

  • 30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements and/or OE).
  • 30% Service Quality: Provides excellent customer service and meets quality/accuracy standards (measured by Service Level Agreements, customer feedback, error reports)
  • 20% Lives our company values, embraces change and ensures an inclusive, positive work climate. *
  • 20% Responsible for assessing risk and complies with all policies and procedures.

Areas of responsibility include: 

  • Responsible for performing various types of maintenance on accounts.
  • Review set up requests and book credit card accounts.
  • Completing daily reports.
  • Maintain compliance with policy and procedures.
  • Responsible for all other duties as assigned.

Knowledge: 

  • Understanding of various consumer or commercial loan documents, procedures, policies, and regulations. Knowledge of consumer or commercial loans required – an understanding of both is preferred. Familiarity with loan and servicing systems such as FDR, ARX, BPM and SharePoint.

Abilities: 

  • To handle multiple tasks and prioritize
  • To work with little supervision but know when to ask for help
  • To maintain a positive working relationship with internal business partners and teammates
  • To take a systematic approach to organizing work
  • To coach and train others

Skills:

  • Impeccable customer service and customer centric focus
  • Problem-solving skills
  • Ability to identify the root cause of a servicing issue
  • Excellent verbal and written communication skills
  • Strong keyboarding / data entry ability
  • Proficient computer skills, especially Microsoft Office applications
  • Attention to detail and ability to identify potential issues

Education and/or Work Experience Requirements:

  • High school diploma or GED required
  • College degree preferred
  • Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
  • Bachelor’s degree preferred or high school diploma with some operations experience.
  • Experience preferred in financial industry or consumer or commercial lending.

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Hours: 

  • Monday - Friday
  • 8:00 AM - 5:00 PM

About Us:          

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.          

Benefit Highlights:          

  • Medical with wellness incentives, dental, and vision 
  • HSA with company match 
  • Maternity and parental leave 
  • Tuition reimbursement 
  • Mentor program 
  • 401(k) with 6% match 
  • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:           

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.          

Follow Us:
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube   

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • Loan Operations Processor

    1 day ago

    Metairie, LA, United States First Horizon Bank Full time

    Location: On site at location listed in job posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment...

  • Loan Operations Processor

    3 days ago

    Metairie, United States First Horizon Full time

    Location: On site at location listed in job posting.At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where...

  • Loan Operations Processor

    11 hours ago

    Metairie, United States First Horizon Bank Full time

    Location: On site at location listed in job posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment...

  • Loan Operations Processor

    2 days ago

    Metairie, United States First Horizon Full time

    Location: On site at location listed in job posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment...

  • Loan Operations Processor

    5 days ago

    Metairie, United States First Horizon Bank Full time

    Location: On site at location listed in job posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment...

  • Loan Operations Processor

    5 days ago

    Metairie, United States First Horizon Bank Full time

    Location: On site at location listed in job posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment...

  • Loan Operations Processor

    2 days ago

    Metairie, United States First Horizon Bank Full time

    Location: On site at location listed in job posting.At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment...

  • Loan Operations Processor

    2 days ago

    Metairie, United States First Horizon National Corporation Full time

    Location: On site at location listed in job posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each othe Operations, Processor, Customer Service, Customer Experience, Operation, Business Partner, Manufacturing

  • Loan Processor

    1 week ago

    , TX, United States Energy Capital Credit Union Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Loan Processor to join our team at Energy Capital Credit Union. As a Loan Processor, you will play a critical role in providing clerical and administrative loan support to process consumer loans.Key ResponsibilitiesLoan Processing: Verify member-provided documents, prepare direct loan...

  • Mortgage Loan Processor

    6 days ago

    , TX, United States Neches Federal Credit Union Full time

    Mortgage Loan Processor Job SummaryWe are seeking a highly skilled Mortgage Loan Processor to join our team at Neches Federal Credit Union. As a Mortgage Loan Processor, you will be responsible for delivering exceptional service while processing and reviewing mortgage and real estate loan requests.Key Responsibilities:Receives, evaluates, and reviews loan...

  • Loan Operations Specialist

    2 days ago

    Metairie, Louisiana, United States First Horizon Bank Full time

    Job SummaryWe are seeking a detail-oriented Loan Operations Processor to support our team in delivering exceptional customer service and ensuring the accuracy of loan servicing operations. As a key member of our operations team, you will be responsible for booking and servicing new and existing loans, as well as credit cards, while maintaining a high level...

  • Loan Processor and Title Specialist

    3 weeks ago

    New Orleans, LA , USA, United States RiverLand Federal Credit Union Full time

    {"title": "Loan Processor and Title Specialist", "description": "Job SummaryRiverLand Federal Credit Union is seeking a skilled Loan Processor and Title Specialist to join our team. As a key member of our loan operations team, you will be responsible for examining documents, ensuring legal titles and liens, and maintaining accurate records.Key...

  • Loan Processor and Title Specialist

    3 weeks ago

    New Orleans, LA , USA, United States RiverLand Federal Credit Union Full time

    Loan Processor and Title SpecialistRiverLand Federal Credit Union is seeking a skilled professional to fill the role of Loan Processor and Title Specialist. As a key member of our team, you will be responsible for ensuring the accuracy and efficiency of our loan processing and title management operations.Key Responsibilities:Examine loan and titling...

  • Loan Processor and Title Specialist

    1 week ago

    New Orleans, LA , USA, United States RiverLand Federal Credit Union Full time

    Loan Processor and Title SpecialistRiverLand Federal Credit Union is seeking a skilled Loan Processor and Title Specialist to join our team. As a key member of our loan operations team, you will play a critical role in ensuring the accuracy and efficiency of our loan processing and title management processes.Key Responsibilities:Examine loan and titling...

  • Mortgage Loan Processor

    3 weeks ago

    , GA, United States Toll Brothers Full time

    About the RoleToll Brothers Mortgage is seeking an experienced Mortgage Loan Processor to join our dynamic team. As a Processor, you will play a critical role in ensuring the smooth processing of loans, from initial set-up to funding.Key ResponsibilitiesProcess loan applications, striving to obtain loan approvals and maintain a pipeline of loans with an...

  • Consumer Loan Processor II

    1 week ago

    , NV, United States Heritage Bank Full time

    About the RoleWe are seeking a highly skilled Consumer Loan Processor II to join our team at Heritage Bank. As a Consumer Loan Processor II, you will be responsible for processing and servicing consumer loans, including Home Equity Lines of Credit (HELOC), auto loans, and other consumer loans offered by our Division.Key ResponsibilitiesReceive and review...

  • Home Loan Processor

    2 weeks ago

    , GA, United States Delta Community Credit Union Full time

    Job Title: Home Loan ProcessorDelta Community Credit Union is seeking a highly skilled and detail-oriented Home Loan Processor to join our team. As a key member of our Residential Lending department, you will be responsible for reviewing and verifying mortgage loan documentation, ensuring compliance with federal and state regulations, and providing...

  • Senior Loan Processor

    3 weeks ago

    , MD, United States NFM Lending Full time

    Senior Loan Processor Job DescriptionJob Summary:The Senior Loan Processor is responsible for obtaining and preparing loan documents, credit documents, appraisals, and other necessary materials to complete loan files. This role requires maintaining and updating records and files for processing, verifying accuracy and completeness, and performing data entry....

  • Manufactured Home Loan Processor

    2 weeks ago

    , CA, United States Eagle Community Credit Union Full time

    Job SummaryWe are seeking a highly skilled Manufactured Home Loan Processor to join our team at Eagle Community Credit Union. As a key member of our loan processing team, you will be responsible for ensuring the accurate documentation and closing of manufactured home loans. Your excellent communication and organizational skills will enable you to provide...

  • Home Loan Processor

    3 weeks ago

    , TX, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Home Loan Processor to join our team at TEKsystems. As a Home Loan Processor, you will be responsible for processing mortgage loans from application to closing, ensuring timely and accurate completion of tasks.Key ResponsibilitiesReview and analyze loan applications, credit reports, and income documents to ensure...