Current jobs related to Client Service Representative- Callaway County Small Animal Veterinary Clinic - Fulton MO United States - Heartland Veterinary Partners LLC

  • Client Service Representative

    2 months ago

    Fulton, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers...

  • Client Service Representative

    2 months ago

    Fulton, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionPractice:We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all,...

  • Client Service Representative

    2 months ago

    Fulton, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that...

  • Client Service Representative

    1 month ago

    Fulton, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that...

  • Client Service Representative

    4 weeks ago

    Fulton, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that...

  • Client Service Representative

    2 months ago

    Fulton, MO, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that...

  • Client Service Representative

    2 months ago

    Fulton, MO, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that...

  • Client Service Representative

    4 weeks ago

    New Bloomfield, MO, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers...

  • Client Service Representative

    1 week ago

    Fulton, MO, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. - -stays on top of the latest advances in veterinarian technology and, above all, remembers that all animals and pets need to be treated with...

  • Client Service Representative

    1 week ago

    Galax, VA, United States Heartland Veterinary Partners LLC Full time

    Practice: -encompasses both - -of Mount Airy, NC, and - -of Galax, VA. -We are the largest veterinary medical practice serving Carroll County, Grayson County, and Surry County with the ability to provide high-quality medical care for both small and large animals. Position Purpose: Reporting into the Practice Manager, the Client Service Representative...

  • Vet Tech Externship- Callaway County Small Animal Clinic

    3 weeks ago

    Fulton, United States Heartland Veterinary Partners Full time

    Come extern with us! Heartland Veterinary Partners' Vet Tech Externship Program works to provide paid externship support for veterinary technician students. Externship length & requirements are dependent upon your university. Eligibility Must be currently enrolled in an accredited Veterinary Technician School

  • Client Service Representative

    2 months ago

    Galax, VA, United States Heartland Veterinary Partners LLC Full time

    Practice: Galax Veterinary Clinic encompasses both Animal Medical Services of Mount Airy, NC, and Galax Veterinary Clinic of Galax, VA. We are the largest veterinary medical practice serving Carroll County, Grayson County, and Surry County with the ability to provide high-quality medical care for both small and large animals. Position...

  • Client Service Representative

    2 months ago

    Galax, VA, United States Heartland Veterinary Partners LLC Full time

    Practice: Galax Veterinary Clinic encompasses both Animal Medical Services of Mount Airy, NC, and Galax Veterinary Clinic of Galax, VA. We are the largest veterinary medical practice serving Carroll County, Grayson County, and Surry County with the ability to provide high-quality medical care for both small and large animals. Position...

  • Veterinary Client Service Representative

    2 months ago

    Decatur, AL, United States Heartland Veterinary Partners LLC Full time

    Practice: Animal Tracks is a small animal clinic that offers a wide range of services including vaccines, surgery, dental cleanings, in-hospital bloodwork, digital radiographs, Ultrasound, boarding, and doggie daycare. The Animal Tracks team is a group of caring individuals dedicated to providing quality pet care in a warm, friendly, and family-like...

  • Veterinary Client Service Representative

    2 months ago

    Decatur, AL, United States Heartland Veterinary Partners LLC Full time

    Practice: Animal Tracks is a small animal clinic that offers a wide range of services including vaccines, surgery, dental cleanings, in-hospital bloodwork, digital radiographs, Ultrasound, boarding, and doggie daycare. The Animal Tracks team is a group of caring individuals dedicated to providing quality pet care in a warm, friendly, and family-like...

  • Licensed Veterinary Technician

    3 days ago

    Arlington, VA, United States Cherrydale Veterinary Clinic Full time

    Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Licensed Veterinary Technician (LVT). Seeking a full-time or part time LVT for our small but busy full-service animal practice. CVC is open seven days a week and offers a variety of services to our clients including surgery, hospitalization, acupuncture, cold laser therapy, client...

  • Customer Service Representative

    2 weeks ago

    Richmond, VA, United States Scott's Addition Animal Hospital Full time

    Full time and part-time Customer Service Representative needed for a busy small animal veterinary practice in Richmond's Scott's Addition area. Position Available for a full-time and a part time Customer Service Representative. We are looking for a self-motivated, upbeat, responsible candidate that is professional and dedicated to providing the best care to...

  • Client Service Representative

    1 month ago

    Carnegie, PA, United States Heartland Veterinary Partners LLC Full time

    Practice: Chartiers Animal Hospital is a small animal veterinary hospital serving the Heidelberg, Carnegie, Greentree, Mt. Lebanon, Nevillewood, and Bridgeville areas for over 38 years. We are committed to achieving another 38 years (and more) of exceptional care. Our veterinarians and Technicians are Fear Free Certified, enabling us to create a calm...

  • Client Service Representative

    1 month ago

    United, United States Heartland Veterinary Partners LLC Full time

    Practice: Chartiers Animal Hospital is a small animal veterinary hospital serving the Heidelberg, Carnegie, Greentree, Mt. Lebanon, Nevillewood, and Bridgeville areas for over 38 years. We are committed to achieving another 38 years (and more) of exceptional care . Our v eterinarians and Technicians are Fear Free Certified, enabling us to create a calm and...

  • Veterinary Technician

    3 days ago

    Creswell, OR, United States South Willamette Veterinary Clinic Full time

    *Who We Are….*Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.South Willamette Veterinary Clinic is a mixed animal practice located in the beautiful Willamette Valley of Western Oregon. Our practice is unique in that it offers the highest quality veterinary medicine for small animals...

Client Service Representative- Callaway County Small Animal Veterinary Clinic

2 months ago

Fulton MO United States Heartland Veterinary Partners LLC Full time
Job DescriptionAbout Callaway County Small Animal Veterinary Clinic
Our veterinary clinic and animal hospital are run by licensed and experienced veterinarians. Our team is committed to educating our clients on how to keep their pets healthy year-round, with good nutrition and exercise. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery.

We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments.

Hours of Operation: Monday-Friday 8:00 am-5:00 pm

Pay: $13.75-14/hr

Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.  In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking.  The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Certified Technician Competencies
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.  Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members.  Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners.  Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications
  • Full time
  • Ability to work on weekends
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE


Benefits Offered
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program