Client Service Representative

2 months ago

Fulton MO United States Heartland Veterinary Partners LLC Full time
Practice:

We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments.

 

Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery.

Position Purpose:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Credentialed Technician Competencies:
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities:
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications:
  • Ability to work on weekends as required
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE
Benefits Offered:
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

 

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range: USD $13.75 - USD $14.00 /Hr.

  • Client Service Representative

    4 weeks ago

    Fulton, MO, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. - -stays on top of the latest advances in veterinarian technology and, above all, remembers that all animals and pets need to be treated with...

  • Client Service Representative

    2 months ago

    Fulton, MO, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that...

  • Client Service Representative

    2 months ago

    Fulton, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers...

  • Client Service Representative

    2 months ago

    Fulton, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers that...

  • Client Service Representative

    2 months ago

    Fulton, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionPractice:We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all,...

  • Client Service Representative

    4 weeks ago

    , MA, United States VCA Animal Hospitals Full time

    About the Role:VCA Animal Hospitals is seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of our practice, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.Key Responsibilities:Scheduling and confirming appointmentsPlacing...

  • Client Services Representative

    2 weeks ago

    Hauppauge, NY, United States Oliver Inc. Full time

    Oliver Inc. is hiring! Our growing company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs!With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed,reliability and flexibility...

  • Client Services Representative

    4 weeks ago

    , NV, United States arvato Bertelsmann Full time

    Job SummaryThe Client Services Representative will be responsible for managing customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order...

  • Client Service Representative

    1 week ago

    Huntsville, AL, United States Keel Point Full time

    Keel Point is seeking an experienced Client Service Representative (CSR) to join our existing team in Huntsville, AL. Keel Point serves a wide variety of clients with the highest levels of financial fiduciary excellence. The CSR works closely with a group of advisors to deliver outstanding client service and assists with account management, financial...

  • Client Services Representative

    2 weeks ago

    Marlton, NJ, United States Harriett Financial Group Full time

    Client Services / Sales Support Associate (Marlton, NJ)Harriett Financial Group is seeking a motivated and team-oriented individual to join our energetic financial planning practice.The role will require on-site work in our Marlton, NJ location.The primary role of the Client Services Associate is to ensure that our clients receive prompt and professional...

  • Client Service Representative

    2 weeks ago

    Louisville, KY, United States ISCO Industries Full time

    Looking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medical/dental/vision, ISCO offers a 3% MATCH ON RETIREMENT. Come feel part of ONE TEAM all while working with leading edge technology for a market leader! ISCO...

  • Client Service Representative

    4 weeks ago

    Osceola, IA, United States Heartland Veterinary Partners LLC Full time

    Practice: At , we are committed to providing personalized care and services for pets, livestock, and horses. -We have been serving the communities of Osceola, Murray, New Virginia, Weldon, Woodburn, Grand River, and beyond for 75 years. Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional...

  • Client Service Representative

    4 weeks ago

    Galax, VA, United States Heartland Veterinary Partners LLC Full time

    Practice: -encompasses both - -of Mount Airy, NC, and - -of Galax, VA. -We are the largest veterinary medical practice serving Carroll County, Grayson County, and Surry County with the ability to provide high-quality medical care for both small and large animals. Position Purpose: Reporting into the Practice Manager, the Client Service Representative...

  • Client Service Representative

    4 weeks ago

    Knoxville, TN, United States Heartland Veterinary Partners LLC Full time

    Practice: -provides experienced, personalized care for cats, dogs, and certain pocket pets. Our patient-centric approach drives everything we do, so we strive every day to exceed our client's expectations with thorough, knowledgeable, compassionate pet care. We treat primarily cats and dogs; however, we hold a special place in our hearts for guinea pigs and...

  • Client Service Representative

    2 months ago

    United, United States Heartland Veterinary Partners LLC Full time

    Practice: Chartiers Animal Hospital is a small animal veterinary hospital serving the Heidelberg, Carnegie, Greentree, Mt. Lebanon, Nevillewood, and Bridgeville areas for over 38 years. We are committed to achieving another 38 years (and more) of exceptional care . Our v eterinarians and Technicians are Fear Free Certified, enabling us to create a calm and...

  • Client Service Representative III

    4 weeks ago

    Livermore, CA, United States United Business Bank Full time

    Job DetailsLevel ExperiencedJob Location Livermore 8 - Livermore, CAPosition Type Full Time -Salary Range $22.00 - $23.00 Hourly Description Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place,...

  • Client Service Representative

    2 weeks ago

    Rye Brook, NY, United States CBL Path, Inc Full time

    Job Functions, Duties, Responsibilities and Position Qualifications:Quality is in our DNA -- is it in yours?You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an...

  • Client Services Representative II

    4 weeks ago

    , TX, United States Worldpay Full time

    Unlock Your PotentialAre you ready to take your career to the next level? We're looking for a talented Client Service Representative II to join our dynamic team at Worldpay. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our clients and driving business growth.What You'll Own• Serve as the...

  • Domino's Pizza Client Service Representative

    4 months ago

    Shepardsville, IN, United States Domino's Full time

    Client Service Representative Why Work for Domino’s/What We are Offering Our Great Team Members • We are the number 1 pizza company in the world! • Growth and Career Advancement Opportunity – Learn and sharpen your business skills to grow within our organization. Advancement opportunities including Assistant Manager, General Manager, Area Supervisor,...

  • Domino's Pizza Client Service Representative

    2 months ago

    Riley, IN, United States Domino's Full time

    Client Service Representative Why Work for Domino’s/What We are Offering Our Great Team Members • We are the number 1 pizza company in the world! • Growth and Career Advancement Opportunity – Learn and sharpen your business skills to grow within our organization. Advancement opportunities including Assistant Manager, General Manager, Area Supervisor,...