Infra. Technology Specialist

3 weeks ago

Bentonville AR, United States Cognizant Full time
Infra. Technology Specialist - CI/ CD Support Engineer

Location: Bentonville, Arkansas, United States (onsite)

Job Summary

We are seeking an experienced Infra. Technology Specialist with demonstrated ability to join our dynamic team. The ideal candidate will have expertise in CI CD Support Engineering

Responsibilities
  • CI CD Platform Support
  • Fulfill service requests ensuring timely resolution within SLA.
  • Assist developers in unblocking failing CI CD pipelines and continuously improve automated Pipeline.
  • Provide support during deployments to accelerate build and deployment processes.
  • Update existing DevOps tools configuration.
  • Manage DevOps tools access.
  • Knowledge Base SOPs FAQs Creation & Maintenance
  • Manage patching upgrades for CI CD products handle coordination while cloud tech refreshes and OS upgrades on GTP CICD platform.
  • Continuously monitor and optimize system performance to ensure high availability and reliability.
  • Manage DevOps tools governance strategy and platform lifecycle.
  • Address and remediate vulnerabilities in DevOps tools.
  • Any coordination while performing certificate renewals password rotations disaster recovery tests and hypervisor maintenance on GTP CICD platform.
  • Address major incidents with on-call pager duty incident resolution root cause analysis and problem management.
  • Monitor and respond to production environment alerts to ensure CI CD tools availability.
  • Coordination when there is a Test disaster recovery execution plans to ensure business continuity.
  • Troubleshoot and take corrective actions for incidents.
  • Analyze and perform root cause analysis for incidents.
  • Ensure adherence to agreed SLAs and KPIs.
  • Offer specialized service for onboarding applications including Argo CD Test Hub Looper Pro Infiniti pipeline Artifactory Accessibility Testing and other tools.
  • White Glove support during the deployments to accelerate build and deployment pipeline execution on platforms using Looper Pro Infinity Concord Test hub and other Pipeline products.
  • Create comprehensive documentation to facilitate tool adoption and usage.
  • Focus on reducing support tickets through proactive measures and automation.
  • Prioritize operational excellence and technical debt reduction through CICD product enhancements and automation.
  • Implement continuous improvement practices to streamline processes and enhance productivity.
  • Implement new solutions and enhancements to improve the DevOps environment.
Tools
  • GitHub Looper Proximity Gatekeeper Concord JFrog Artifactory Enterprise SonarQube BOM Infinity
  • R2 Automaton TestHub, Argo CD Accessibility Testing tools
Certifications Required

DevOps certification is a plus

Why Cognizant?

  • Collaborate with a community of experts to enhance and expand your skills.
  • Join a team where global culture adopts diversity of thought and background.
  • Find balance with our hybrid model that prioritizes your health, safety and well-being.
  • Opportunity to work for leading global companies while advancing your career.

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