Call Center Nurse

4 weeks ago


TX United States Lone Star Circle of Care Full time
Our Centralized Clinical Support LVNs are responsible for professional nursing care and related assistance to patients/families. The Centralized Clinical Support LVN is involved in indirect patient care via telephonic and/or other electronic communications. Performs duties under direction of physician and/or site nurse to assist in the provision of patient care. Under general supervision, makes interpretations and exercises some discretion in routine situations. In collaboration with other health team members, follows the philosophy, policies and goals of Lone Star Circle of Care (LSCC).

*Daily Job Duties:*

* Handling telephonic and/or other electronic communications and patient health education calls according to LSCC standards by using the navigation center contact center software
* Perform and ensure proper documentation of patient communications accurately in the use of the EHR system
* Interpret reports, data and medical information to determine the needs of the patient/family
* Perform prescription refills and provides medication management teaching using established LSCC medication refill protocols and the EHR system
* Complete Prior Authorizations/Referrals as necessary/when applicable
* Perform care to meet the physical, psychological, psychosocial, emotional and social needs of the patients/families
* Care is based on the patient’s age, developmental stage, educational needs and family/guardian expectations
* Collaborate with the Interdisciplinary Team in the planning of patient care
* Document patient interactions in EHR
* Schedule appointments as appropriate in EHR
* Perform clinical and non-clinical skills proficiently and in accordance with policies and procedures
* Coordinate and participate in providing indirect patient care via telephonic and/or other electronic communications
* Clinical interventions are implemented in a safe and appropriate manner and documented thoroughly
* Organize work and utilize time efficiently based on knowledge of nursing theories and procedures
* Communicate barriers and patient health needs to appropriate nurse and/or provider
* All other duties as assigned

*Patient Care (Coaching):*

* Provide individualized patient coaching using health education tools and the Electronic Health Record (EHR) system, focusing on training and encouraging patients into a state of wellness; identify patient personal strengths in an effort to recruit them to participate in improving and maintaining their health
* Provide for patient safety at all times
* Contact the appropriate health care provider of patient/family concerns
* In collaboration with other members of the health team provides health care teaching to patient/family or significant other (in compliance with HIPAA Standards)

*Compliance/Training:*

* Maintain patient care standards following established LSCC health education and information guidelines
* Participate with in data collection, focus groups, TJC, PCMH, and other quality improvement initiatives
* Assume responsibility for his/her own professional development and for sharing knowledge with others
* Invest own time and effort to improve knowledge, skills and judgment
* Responsible for knowledge and compliance of all LSCC policies and procedures
* Maintain professional manner and appearance
* Provide and promote customer service

*REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:*

* Graduate of accredited nursing school
* Valid State of Texas Licensed Vocational Nurse (LVN) license
* Basic Life Support (BLS) certification from American Heart Association _or_ American Red Cross required

*PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:*

* Previous experience in outpatient/clinic nursing
* Previous work using electronic medical records (EMR)
* Bilingual English/Spanish language skills

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid sick time
* Paid time off
* Paid training
* Vision insurance

Application Question(s):
* What are your salary requirements?

Experience:
* LVN: 1 year (Preferred)

Language:
* Spanish (Required)

License/Certification:
* American Heart Association or American Red Cross BLS ion (Preferred)
* Texas LVN license (Required)

Location:
* Texas (Required)

Work Location: Remote

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