Customer Experience Analyst
6 days ago
The Edmund Optics' Customer Experience team's mission is to enable data driven decision-making that results in improvements to the overall customer experience in key performance areas like conversion rate, customer satisfaction and retention, and operational efficiency that meet the needs of the customer's journey. This individual will be working directly with leaders of the Advanced Manufacturing Sales team with support from the Global Analytics team, to aid leadership with better tools and reports to evaluate the direction in strategy and operations of the global sales organization. This individual will be responsible for compiling and analyzing sales and customer data to help aid in strategic decisions for the global sales organization.
This position primarily involves the development and maintenance of standardized global and localized reports for all sales-related areas of the business. This involves connecting to a wide range of data sources, building transformation pipelines, data modelling, and creating intuitive and insightful reports in Power BI for consumption by business users. These reports allow employees at all levels of the company to monitor key metrics, understand trends and improve performance.
This individual will work closely with Power BI Developers and other analysts to build and maintain datasets in the Power BI service and CRM Platform and contribute to overall analytics strategy specific to Advanced Manufacturing Sales.
Responsibilities- Creates new professional reports in Power BI that provide insight on interactions between Edmund Optics and its customers using data from ERP and CRM systems to track KPIs
- Create new professional reports in CRM systems for opportunity pipeline evaluation and customer profile awareness for proactive and reactive engagement by our sales team members
- Completes checks and tests on all work to ensure data provided is as accurate as possible.
- Maintains existing reports and data models, adding new functionality and fixing bugs.
- Connects to a variety of different data sources and builds transformation pipelines in Power Query.
- Provides basic training and walkthroughs on Power BI to help promote the usage of the platform throughout the organization.
- Works with other analysts from around the company to gather requirements and develop new report ideas.
- Able to carry out ad-hoc analysis to answer urgent questions when necessary as it relates to sales performance
- Keep up to date with the latest developments and techniques in Power BI and business analytics.
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills & Abilities:
- Proficient at writing and debugging DAX measures and using Power Query to build transformation pipelines.
- Familiar with standard data modelling techniques such as dimension and fact tables and star schema.
- Experience with common external tools for Power BI development such as DAX Studio and Tabular Editor.
- Solid understanding of relational databases and proficient in SQL, more experience in this area a plus.
- Ability to create reports in CRM Platform using customer and sales data
- Familiar with Microsoft SharePoint functionality to aid process improvement
- Ability to clearly communicate and present results to stakeholders with appropriate visualizations.
- Strong numerical and analytical skills.
- Able to work independently and manage multiple projects.
Education/Experience:
- Bachelor's Degree with a minimum of two (2) years work experience in a relevant field.
- At least 2 years experience developing high quality Power BI reports for business users.
Physical Requirements:
Ability to operate office equipment such as a copier; ability to sit at desk or PC for long periods of time; work in office setting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Think you meet some of the requirements but not all? Studies have shown that women and people of color are less likely to apply to jobs for which they do not meet every qualification. If you see a role that interests you, we encourage you to apply, regardless of whether or not your experience is completely aligned with the job description. Edmund Optics is committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. You may be a great candidate for this role or others within Edmund Optics.
RequiredPreferredJob Industries- Other
-
Private Equity Analyst
2 days ago
Dallas, TX, United States LP Analyst Full timeCompany Overview LP Analyst is a leading independent private asset cloud-based analytics and consulting solutions firm that works closely with many of the industry’s most prominent institutional investors (LPs) and fund managers (GPs) to get better, more actionable decision-making intelligence into the hands of today’s demanding investors. Our firm...
-
Senior Analyst, Customer Experience
2 days ago
Boston, MA, United States DraftKings Full timeWe’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of...
-
Board Certified Behavior Analyst
3 weeks ago
Cherry Hill, NJ, United States Behavior Interventions Inc Full timePosition: Board Certified Behavior Analyst Location: Cherry Hill, NJ Board-Certified Behavior Analyst (BCBA), full time and part time positions available inCamden County, Burlington County, and Gloucester County, NJ.Full time position or part time position available if willing to work evenings between 3pm-8pm during the week. A $2,000 sign on bonus is...
-
System Analyst III– Customer Experience
2 days ago
Washington, DC, United States Expeditors International Full timeExpeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, founded in 1979 we have employed over 18,000+ trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and...
-
Customer Experience Associate
1 week ago
Cherry Hill, New Jersey, United States Against All Odds Full timeAbout the RoleThe primary responsibility of this position is to provide outstanding customer service and support the store management team. You will be expected to maintain a high level of product knowledge, ensure excellent customer satisfaction, and adhere to all company policies and procedures.
-
Highly Skilled Business Management Analyst
1 week ago
Cherry Hill, New Jersey, United States TD Bank Full time**Overview**TD Bank is a leading global financial institution, committed to delivering legendary customer experiences. As a highly skilled business management analyst, you will play a key role in shaping the future of banking and making a meaningful impact on our customers' lives.Salary Range: $68,640 - 102,960 USD per annumJob Description:We are seeking an...
-
Business System Analyst
3 weeks ago
Cherry Hill, United States Insight Global Full timeTitle: Business Systems Analyst (AML Transactional Monitoring)Duration: 5 month contract + extensionsLocation: Hybrid, 2x/week in Cherry Hill, NJDesired Skills & Experience4+ years of experience as a Business Systems Analyst or similar roleStrong knowledge of Anti Money Laundering (AML) transactional monitoringExperience with Confluence, Jira, Azure DevOps,...
-
Business System Analyst
3 weeks ago
Cherry Hill, United States Insight Global Full timeAvailable in the following locations: Cherry Hill, NJCharlotte, NCRequired Skills and Experience:· 4+ years of experience as a Business Systems Analyst or similar role· Strong knowledge of Anti Money Laundering (AML) transactional monitoring· Proficient in SQL and/or Python for data analysis and reporting· Experience working with data in a cloud...
-
Customer Support Associate
2 weeks ago
Cherry Hill, United States SI Busineess Solutions Full timeAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build...
-
Board Certified Behavior Analyst
1 month ago
Cherry Hill, United States Behavior Interventions Inc Full timePosition: Board Certified Behavior AnalystLocation: Cherry Hill, NJBoard-Certified Behavior Analyst (BCBA), full time and part time positions available inCamden County, Burlington County, and Gloucester County, NJ.Full time position or part time position available if willing to work evenings between 3pm-8pm during the week. A $2,000 sign on bonus is...
-
Board Certified Behavior Analyst
6 days ago
Cherry Hill, NJ, United States Kaleidoscope - ABA Full timeLocation: Cherry Hill, NJ 08002 Date Posted: 12/8/2024 Category: Center Based Education: Master's Degree Welcome to Kaleidoscope ABA Therapy, where passion meets purpose! If you're a dedicated Board Certified Behavior Analyst (BCBA) seeking a dynamic and rewarding environment, join us in shaping positive transformations. At Kaleidoscope, we believe in the...
-
Senior Financial Analyst
3 weeks ago
Cherry Hill, United States firstPRO, Inc Full timeJob Title: Senior Financial AnalystReports To: Senior FP&A ManagerAbout Our Client:Our client is a $1.5 billion organization recognized for its growth and leadership within its industry. As part of their continued success, they are looking for a Senior Financial Analyst to join their dynamic finance team. This role offers an exciting opportunity for a...
-
Senior Applied Behavior Analyst
4 days ago
Cherry Hill, New Jersey, United States Kaleidoscope Education Solutions Full timeOverviewKaleidoscope ABA Therapy Services is a leading provider of Applied Behavior Analysis (ABA) therapy solutions. As a Senior Applied Behavior Analyst, you will play a pivotal role in shaping the lives of children and their families.Compensation PackageThe estimated salary for this position is $80,000 - $100,000 per year, depending on experience. In...
-
Procurement and Sourcing Analyst III
1 week ago
Cherry Hill, New Jersey, United States TD Bank Group Full timeCompany Overview:">TD Bank Group is one of the world's leading global financial institutions, with over 27 million households and businesses in Canada, the United States, and around the world relying on us for their banking needs. As a leader in customer experience, we're dedicated to delivering legendary service to our customers every day.Salary:The...
-
Clinical Revenue Analyst
1 week ago
Cherry Hill, New Jersey, United States Insight Global Full timeJob Description: As a Clinical Revenue Analyst at Insight Global, you will play a crucial role in ensuring accurate and timely payment for our healthcare clients. Your responsibilities will include reviewing medical coding charts, cleaning claims, and monitoring claim status.Key Responsibilities:Make claim edits before submission to the payer.Resolve billing...
-
Senior Business Management Analyst
2 months ago
Cherry Hill, New Jersey, United States TD Bank, N.A. Full timeAbout the Role:The Senior Business Management Analyst provides specialized business management guidance and support for a functional area, implementing policies and processes to meet business management, strategy, and governance objectives. This role involves complex reporting, analysis, and assessments at the functional or enterprise level.Key...
-
Financial Analyst lll
3 months ago
Cherry Hill, United States TD Bank, N.A. Full timeDescription : Department Overview: US Treasury Financial Analyst III is a member of TD's US Treasury Internal Controls team, whose objective is to supplement control activities over US Treasury processes to ensure results are complete and accurate, with effective controls in place. This role provides controls oversight to include testing US...
-
Board Certified Behavior Analyst
6 days ago
Cherry Hill, United States Kaleidoscope - ABA Full timeLocation: Cherry Hill, NJ 08002Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Date Posted: 12/7/2024Category: Center BasedEducation: Master’s DegreeWelcome to Kaleidoscope ABA Therapy, where passion meets purpose! If you're a dedicated Board Certified Behavior Analyst (BCBA)...
-
Analyst, Programmatic
5 months ago
Cherry Hill, United States CMI Media Group Full timeDescription Position at CMI Media Group CMI Media Group is a leading media planning and buying agency specializing in the healthcare industry. With a commitment to innovation, data-driven strategies, and client success, we empower healthcare brands to connect with their target audiences and achieve meaningful results. Join our dynamic team and...
-
Board Certified Behavior Analyst
2 weeks ago
Cherry Hill, United States Kaleidoscope ABA Therapy Services Full timeJob DescriptionJob DescriptionLocation: Cherry Hill, NJ 08002 Date Posted: 11/27/2024Category: Center BasedEducation: Master’s DegreeWelcome to Kaleidoscope ABA Therapy, where passion meets purpose! If you're a dedicated Board Certified Behavior Analyst (BCBA) seeking a dynamic and rewarding environment, join us in shaping positive transformations. At...