Call Center Representative

5 days ago


Waukegan IL United States TEKsystems Full time

Description

- High volume call center, taking 75-100 inbound calls/orders a day in a call center environment

- Entering in high volume orders depending on the dealer calling in

- Answer and respond to customer phone calls. Resolve problems and follow through with Dealer requests based on standardized procedures.

- Process blind and parts request orders either online or manually

- Resolve dealer problems and questions, i.e., product specifications, product offering, installation information, etc.

- Process status, change, and cancellation requests from customers.

- Process requests for repairs, quality inspections, returns, credits, out-of-specs, etc.

- Maintain and provide information for various statistical logs, reports, etc.

- Maintain current product, policy, and procedure information through additional cross-training, phone mail, and e-mail updates

- Perform specific duties and participate in teams as assigned by manager.

Skills & Qualifications

  • 1+ Year of customer service experience from retail or call center
  • Data entry skills
  • Microsoft office suite and system navigation

Pay and Benefits

The pay range for this position is $17.50 - $17.50

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukegan,IL.

Application Deadline

This position will be accepting applications until Jan 1, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Waukegan, IL, United States TEKsystems Full time

    Description - Rotating 8 hour Shifts between 7am – 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. - High volume call center, taking 75-100 inbound calls/orders a day in a call center environment - Entering in high volume orders depending on the dealer calling in - 60% of calls will result in an...


  • Waukegan, United States Disability Solutions Full time

    Description- Rotating 8 hour Shifts between 7am – 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. - High volume call center, taking 75-100 inbound calls/orders a day in a call center environment- Entering in high volume orders depending on the dealer calling in- 60% of calls will result in an order, 40%...


  • Waukegan, United States Disability Solutions Full time

    Description - Rotating 8 hour Shifts between 7am – 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. - High volume call center, taking 75-100 inbound calls/orders a day in a call center environment - Entering in high volume orders depending on the dealer calling in - 60% of calls will result in an...


  • Waukegan, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription- Rotating 8 hour Shifts between 7am – 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. - High volume call center, taking 75-100 inbound calls/orders a day in a call center environment - Entering in high volume orders depending on the dealer calling in - 60% of calls...


  • Waukegan, United States TEKsystems Full time

    Description - Rotating 8 hour Shifts between 7am 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. - High volume call center, taking 75-100 inbound calls/orders a day in a call center environment - Entering in high volume orders depending on the dealer calling in - 60% of calls will result in an order, 40%...


  • Waukegan, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription- Rotating 8 hour Shifts between 7am – 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. - High volume call center, taking 75-100 inbound calls/orders a day in a call center environment- Entering in high volume orders depending on the dealer calling in- 60% of calls...


  • Waukegan, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription- Rotating 8 hour Shifts between 7am – 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. - High volume call center, taking 75-100 inbound calls/orders a day in a call center environment- Entering in high volume orders depending on the dealer calling in- 60% of calls...


  • Waukegan, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription- Rotating 8 hour Shifts between 7am – 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. - High volume call center, taking 75-100 inbound calls/orders a day in a call center environment- Entering in high volume orders depending on the dealer calling in- 60% of calls...


  • Waukegan, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription- Rotating 8 hour Shifts between 7am – 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. - High volume call center, taking 75-100 inbound calls/orders a day in a call center environment- Entering in high volume orders depending on the dealer calling in- 60% of calls...


  • Waukegan, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription- High volume call center, taking 75-100 inbound calls/orders a day in a call center environment- Entering in high volume orders depending on the dealer calling in- Answer and respond to customer phone calls. Resolve problems and follow through with Dealer requests based on standardized procedures. - Process blind and...


  • Bethesda, MD, United States Addison Group Full time

    Our client in Bethesda, MD is seeking a bilingual Customer Service Representative! SALARY : $50K MUST HAVES: Bilingual in Spanish – required Reliable and punctual Must be comfortable being on the phone all day Excellent verbal, written and analytical skills Strong keyboarding skills and professional phone etiquette Ability to handle the stress of...


  • , FL, United States MDS Communications Full time

    MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home. Our agents spend their day talking with donors and prospective donors, updating them on our clients' important work and asking them to support the effort financially. MDS is one of the nation's largest and most respected telephone fundraising...


  • Washington, DC, United States Addison Group Full time

    Our client, a global nonprofit, is seeking a call center representative to support their customer service team. Job Details: Title: Call Center Representative Type: Contract Length: 3-6 Months Location: Washington DC Rate/Salary: $20-$23 per hour Background Check: Required Candidate profile and qualifications Previous experience in a high volume...


  • Waukegan, Illinois, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a dedicated Customer Service Representative to join our team in Waukegan, IL. As a key member of our customer-facing team, you will be responsible for providing exceptional service to dealers and customers through phone calls, emails, and other communication channels.


  • Lake Charles, LA, United States Luxury Bath Technologies Full time

    Luxury Bath ********************** ************** Outbound Call Center Representative - $15.00/ hour plus uncapped commissions $13 to $15 an hour Full-time and Part-time No Degree Mentioned Health insurance Dental insurance Qualifications -A minimum of 1 year's call center experience or 2+ years of general work experience is mandatory. -Candidates with...


  • Waukegan, Illinois, United States Lake County Full time

    About the JobIn this role, you will be the first point of contact for patients calling our clinic, answering their questions, and addressing their concerns in a professional and courteous manner.You will also be responsible for verifying patient information, updating records, and coordinating with our clinical staff to ensure seamless care delivery.If you...


  • Boerne, TX, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • , MA, United States Northeast Health Services Full time

    Join us at Northeast Health Services, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care. As an Intake Call Center Representative, you'll be...


  • San Antonio, TX, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • San Antonio, TX, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...