Senior Software Support Coordinator

2 weeks ago

Inver Grove Heights MN United States CHS Inc Full time

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS has an exciting opportunity in our Information Technology group. We are looking for a Senior Software Support Coordinator with the ability to work well and support IT business partners, vendors, and leadership. You must have excellent communication skills, both verbal and written, be detail oriented, able to work in a team environment and independently.

While this position is listed as remote, local travel is required. Qualified candidates must live in the Minneapolis/St. Paul, MN surrounding area in order to travel to the corporate office located in Inver Grove Heights as needed for equipment support.

Responsibilities
  • Apply advanced skills to a variety of IT Support issues including acting as the first point of escalation for more complex issues.
  • Provide quality systems support to all users.
  • Respond to incoming calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems or issues.
  • Troubleshoot, analyze, resolve, track, escalate and accurately document more complex technical problems.
  • Document customer requests in call tracking system, route problems as required and document clear and detailed resolution notes for all incidents/problems being closed.
  • Complete warranty repairs work as necessary. Refer major hardware or software problems or defective products to vendors.
  • Suggest improvement to current processes to improve productivity.
  • Use asset database to manage the location of assets.
  • With limited supervision, work within standard IT Support procedures.
  • Stay current with system information, changes and updates.
  • Perform other responsibilities as needed or assigned.
Minimum Qualifications (required)
  • High School Diploma (or equivalent)
  • 2+ years of experience in Information Technology and/or IT Administration
Additional Qualifications
  • Advanced customer service skills
  • Technical aptitude with strong PC literacy skills
  • Strong communication skills, both written and verbal
  • Ability to learn and apply technical information in a fast-paced, demanding work environment
  • Ability to handle large call volumes
  • Ability to read and understand technical manuals and procedural documentation
  • Ability to type 60 words per minute
  • Advanced knowledge of relevant software, hardware, and other equipment, including Desktop OS, productivity software, printer support, installing network printers and troubleshooting printer connectivity issues, password resets, account activation/deactivation, understanding of SMTP, HTTP
  • Ability to use Remote Sessions web-based productivity software
  • Knowledge of relevant call tracking applications
  • Knowledge of ITSM tools

Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.

Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com; to verify that the communication is from CHS.

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