Field Service Copier Technician Manager

4 weeks ago


Charlotte NC United States Morris Business Solutions Full time
Morris Business Solutions is the premier office technology provider in North and South Carolina. Are you a seasoned Copier Service Technician with a passion for technical excellence? Do you thrive in a fast-paced environment, diagnosing and resolving complex copier issues? We're seeking a highly skilled and experienced Field Service Technician Manager to join our team and lead the way in delivering top-notch technical support The successful candidate will be responsible for leading a team of field service technicians, ensuring the timely and efficient delivery of high-quality service to our clients in the Charlotte / Greensboro area. If you have a strong technical background, excellent leadership skills, and a passion for delivering outstanding customer service, we want to hear from you. The high standards of service we provide for our clients has played a crucial role in maintaining our high rate of retention, along with gaining new business.

Qualifications/Requirements:

Must have minimum 3 years of technical experience with copiers and other office equipment; Xerox and Kyocera experience is a plus

Manage and lead a team of field service technicians, providing guidance, training and support

Basic computer skills: scan to email, scan to folder, Install Drivers, knowledge of Fiery or Papercut are helpful, but not required

Ability to communicate clearly and effectively

Ability to diagnose, problem solve, and maintain client integrity and relationships

Willingness to travel

Works efficiently to manage, and resolve service calls

Meticulous documentation and record-keeping abilities

Valid Driver’s License

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

401K Matching

Life Insurance

Paid Time Off

Holiday Pay

Monthly Bonus

Yearly Raises

Highest Rated Technician goes on Presidents Club Trip. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West

Why work for Morris Business Solutions:

Supportive and motivational team with a family style environment

Competitive benefits including 401K with company match

Generous bonus and raises based on performance

Uncapped Earning Potential

Be part of a forward-thinking team that values creativity and innovation

Check out our website at www. MorrisBusiness.com

No after-hour shifts or weekends. Company provided vehicle. All maintenance and gas cards are provided with no need for out-of-pocket expenses or waiting to be reimbursed. Company Shirts are provided at no cost. Work Laptop Provided.

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