Ramp Service Agent

3 weeks ago

Conway Springs KS United States Signature Flight Support Corporation Full time

Job Description

Shift Availability Needed: 1:00pm - 9:00pm (Second Shift)

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Persons employed as an LST are expected to:

  • Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
  • Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
  • Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
  • Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
  • Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
  • Maintain safe, clean and secure ramps and operations
  • Drive a shuttle vehicle with passengers and/or luggage and cargo
  • Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
  • Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
  • Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
  • Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
  • Create accurate records pertaining to time worked and activities and services performed
  • Abide by emergency response procedures when/if critical events occur
  • Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
  • Other duties as requested


Job Responsibilities

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

  • Safely and accurately conduct flight line operations in accordance with established policies and procedures
  • Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
  • This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
  • Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
  • Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
  • Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
  • Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
  • Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
  • Ability to prioritize and perform multiple tasks simultaneously
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
  • Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders

 


Job Qualifications

To qualify for this position, applicants and those in the role must have:

  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
  • Ability to successfully and timely complete Signature’s training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training

An Equal Opportunity Employer including Disability/Vet


About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

     Our Benefits:

  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement 
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

  • Guest Service Agent

    2 weeks ago

    Colorado Springs, United States Five Senses Hospitality Associates Full time

    We are looking for a Front Desk Agent to join our team and provide excellent customer service to our guests. The successful candidate will be responsible for greeting guests, answering phone calls, taking reservations, and providing information about the hotel and its services. This position requires excellent communication skills, an ability to multi-task,...

  • Guest Service Agent

    19 hours ago

    Colorado Springs, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsColorado Springs, CO time typeFull time posted onPosted Today job requisition idR10615 ****Rise. Shine. Work Happy.**** **** **SO MUCH MORE** Property Location: 1170 InterQuest Parkway - Colorado Springs, Colorado 80921Base rate is $14.50/hr with potential for more...

  • Ace Guest Service Agent

    1 month ago

    Palm Springs, United States Ace Hotel Palm Springs Llc Full time

    ***: Greet and register guests, provide prompt, courteous service and service recovery, and close out guest room accounts upon completion of stay. **ESSENTIAL JOB FUNCTIONS**: 1.Complete registration process in accordance with Ace Hotel’s check in standards: Agent is to courteously greet guest, confirm length of stay and room type, obtain contact...

  • Experienced Customer Service Agent

    4 weeks ago

    Hot Springs, United States Newman, Ralph & Browning Insurance Full time

    POSITION: Experienced Customer Service AgentCOMPANY: Newman, Ralph, and Browning Insurance Agency, LLCLOCATION: Hot Springs, Arkansas_VISION OF THE ROLE:Customer Service Agents are integral team members at Newman, Ralph, and Browning Insurance Agency (NRB) where we deliver high-quality insurance products and services as trusted advisors. Customer Service...

  • Experienced Customer Service Agent

    2 weeks ago

    Hot Springs, United States Newman, Ralph & Browning Insurance Full time

    POSITION: Experienced Customer Service AgentCOMPANY: Newman, Ralph, and Browning Insurance Agency, LLCLOCATION: Hot Springs, Arkansas_VISION OF THE ROLE:Customer Service Agents are integral team members at Newman, Ralph, and Browning Insurance Agency (NRB) where we deliver high-quality insurance products and services as trusted advisors. Customer Service...

  • Experienced Customer Service Agent

    4 weeks ago

    Hot Springs, United States Newman, Ralph & Browning Insurance Full time

    POSITION: Experienced Customer Service AgentCOMPANY: Newman, Ralph, and Browning Insurance Agency, LLCLOCATION: Hot Springs, Arkansas_VISION OF THE ROLE:Customer Service Agents are integral team members at Newman, Ralph, and Browning Insurance Agency (NRB) where we deliver high-quality insurance products and services as trusted advisors. Customer Service...

  • Experienced Customer Service Agent

    4 weeks ago

    Hot Springs, United States Newman, Ralph & Browning Insurance Full time

    POSITION: Experienced Customer Service Agent COMPANY: Newman, Ralph, and Browning Insurance Agency, LLC LOCATION: Hot Springs, Arkansas _ VISION OF THE ROLE: Customer Service Agents are integral team members at Newman, Ralph, and Browning Insurance Agency (NRB) where we deliver high-quality insurance products and services as trusted advisors. Customer...

  • Camera Car Agent

    2 weeks ago

    Conway, United States Associates Asset Recovery Full time

    Job Summary:The LPR Recovery Agent are those individuals who help to recover the collateral and assets for our clients. It requires steady nerves and a calm attitude to be able to avoid problems and issues and still get the job done with remote supervision. The LPR Recovery Agent will drive a provided vehicle, which is equipped with technology for...

  • Camera Car Agent

    4 weeks ago

    Conway, United States Associates Asset Recovery Full time

    Job Summary: The LPR Recovery Agent are those individuals who help to recover the collateral and assets for our clients. It requires steady nerves and a calm attitude to be able to avoid problems and issues and still get the job done with remote supervision. The LPR Recovery Agent will drive a provided vehicle, which is equipped with technology for scanning,...

  • Front Office Agent

    2 weeks ago

    Conway, United States EOS Hospitality Full time

    OVERVIEW Front Office Agents handle the routine office work and administrative responsibilities of the resort, working closely with the Front Office Supervisor and other team members. JOB DUTIES * Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager. * Check guests in and out...

  • Camera Car Agent

    1 month ago

    Conway, United States Associates Asset Recovery Full time

    Job DescriptionJob DescriptionJob Summary:The LPR Recovery Agent are those individuals who help to recover the collateral and assets for our clients. It requires steady nerves and a calm attitude to be able to avoid problems and issues and still get the job done with remote supervision. The LPR Recovery Agent will drive a provided vehicle, which is...

  • Guest Service Agent

    3 weeks ago

    Colorado Springs, Colorado, United States The Mining Exchange Full time

    Guest Service AgentAbout The OpportunityPractice Hospitality is seeking a hospitable and friendly Guest Service Agent to join the team at the Mining Exchange Hotel & Spa.About The HotelMining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of...

  • Customer Service Center Agent II

    22 hours ago

    Colorado Springs, United States Peak Vista Full time

    Title:Customer Service Center Agent IIDepartment Location:3205/3207 N. Academy, Colorado Springs, CO 80917**Compensation (Pay):** $14.49 to $21.01 based on experience. **Education/Experience:** High school diploma or equivalent education. **Work Experience:** One-year of customer service experience required with a minimum of 6 months as a Customer Service...

  • Front Office Agent

    6 days ago

    Conway, United States EOS Hospitality Full time

    OVERVIEW Front Office Agents handle the routine office work and administrative responsibilities of the resort, working closely with the Front Office Supervisor and other team members. JOB DUTIES Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager. Check guests in and out for...

  • Experienced Customer Service Agent

    2 weeks ago

    Hot Springs National Park, United States Newman Ralph & Browning Insurance Full time

    POSITION: Experienced Customer Service Agent COMPANY: Newman, Ralph, and Browning Insurance Agency, LLC LOCATION: Hot Springs, Arkansas VISION OF THE ROLE: Customer Service Agents are integral team members at Newman, Ralph, and Browning Insurance Agency (NRB) where we deliver high-quality insurance products and services as trusted advisors. Customer Service...

  • Guest Service Agent

    6 days ago

    Saratoga Springs, United States Del Monte Hotel Management LLC Full time

    You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home....

  • Front Desk Agent

    2 weeks ago

    Colorado Springs, United States Highgate Hotels, Inc. Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This position pays $15.50 an hour. This Front Desk, Agent, Hotel, Office Agent, Operations

  • Health Insurance Agent

    3 weeks ago

    North Conway, United States Hometown Senior Solutions Full time

    Job DescriptionJob DescriptionWe are seeking a Health Insurance Agent to join our team! You will own your book of business and you don't need to be licensed, we will train you. There are remote opportunities as well as in office.Responsibilities:Present and sell insurance policies to new and existing clientsDevelop and calculate suitable plans based on...

  • Health Insurance Agent

    6 days ago

    Bonita Springs, United States FHC Insurance Full time

    **About us** FHC Insurance is a small business in Bonita Springs, FL. We are professional, agile, professional and our goal is to hire a Life & Health Agent. Our work environment includes: - Modern office setting - Food provided - Modern office setting **About us** FHC Insurance is a small business in Bonita Springs, FL. We are professional, agile and...

  • Guest Service Agent

    7 days ago

    Coral Springs, United States La Quinta Coral Springs- University Drive South Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...