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Order Entry Specialist
1 month ago
100% onsite. Monday to Friday, 8am-5pm shift with a 1-hour unpaid lunch.
Responsibilities
- Process customer quotes, purchase orders, RMAs, and related tasks efficiently and accurately.
- Provide product information, pricing, and order status updates to customers.
- Identify and prioritize issues, coordinating with engineering, production, and other departments to ensure timely solutions.
- Maintain a strong follow-up system and handle scheduled callbacks.
- Assist outside sales representatives with quotations, proposals, and customer inquiries.
- Document and communicate customer interactions in the company database.
- Proactively promote products and services through various channels and share opportunities with the sales team.
- Support the RMA process and address customer concerns to ensure complete satisfaction.
- Handle 30-40 calls a day, adjusting based on daily needs.
- Manage online chats daily, providing prompt responses.
- Process 5-20 orders a day with 2-10 line items on average.
- Support all product lines, including over 1,000 SKUs and hundreds of parts.
- Provide customers with rough quotes without purchase orders.
- Manage details on taxes for quoting and orders that need to be applied.
- Recent order entry experience
- ERP system proficiency
- Customer support experience
- Proficiency in Microsoft Office Suite
Competitive salary and benefits package. 401(k) with profit sharing. Medical, life, and dental insurance. Paid holidays and vacation. Opportunities for professional development and growth. Supportive team environment.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
