Field Service Representative

3 days ago

Phoenix AZ United States Schneider Electric Full time
Great people make Schneider Electric a great company.

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This person will be focused on the Phoenix region. The position is home-based with a flexible work schedule and 40-hour guarantee (+Overtime). There is potential need to work evenings and weekends, and overnight travel could be possible at times (in particular as part of training).

This Field Service Representative position will be within our U.S. Services business, specifically our Cloud Services Provider - Power Services team. Our team focuses on installing, commissioning and servicing critical data center equipment including Switchgear and UPS'. We are the OEM (Original Equipment Manufacturer) services provider for SquareD, ASCO Power, APC (American Power Conversion) / MGE / Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include:
  • Pre-site, startup, repair, preventive maintenance, and field modification of equipment
  • Problem solving with customers, electricians, sales partners, technical support, District Service
  • Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
  • Manager and/or Regional Service Director to resolve complex escalated issues
  • Continuous learning and training on various products both in the field and in the classroom
On some days, you may even:
  • Assist the Field Project Manager on larger system startups
  • Act on behalf of the District Service Manager to resolve operational issues as required
This may be the next step in your career journey if you have:
  • An Associate degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training
  • Solid understanding of Electrical Theory and 480-volt, 3-phase power
  • Experience reading and interpreting schematics, drawings, and theory of operation manuals
  • Understand the principles of AC and DC power and various AC and DC supply circuit components
  • Switchgear installation and commissioning experience
  • Prior Field Service experience in industrial settings
  • Ability to operate a motor vehicle in the US without restriction
  • Skilled at utilizing electrical testing and diagnostic equipment
  • Repair and installation experience with UPS (desired)
  • Experience with batteries - VRLA/Li-ion (desired)
  • The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
  • The capacity to move service equipment weighing up to 50 pounds
What we have for you:

Within your first 180 days, you'll experience a unique, team-oriented training program with a combination of alternating in-person and on-the-job training sessions. In person training is conducted in our brand-new, state-of-the-art training facility in Dallas, TX with all expenses paid. Upon returning from each on-site training visit, you'll continue with online training and be paired with a mentor to receive on-the-job training to continue your onboarding journey with us.

Hear from one of our Field Service Representatives who loves her job and working with her customers

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us:

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

€36 billion global revenue
% organic growth
+ employees in 100+ countries
on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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