Director, Enterprise Services Center

DutiesThe Director, Enterprise Services Center (ESC) provides executive leadership and strategic direction for this large and complex organization. The Director establishes corporate priorities aligned with Federal Aviation Administration (FAA) and Department of Transportation (DOT) goals, effectively managing the fiscal and human resources essential for organizational success. The Director is responsible for delivering high-quality, cost-effective products and services to multiple federal agencies and operating entities, encompassing information technology solutions, enterprise financial systems, information systems security, and accounting operations.The incumbent oversees a workforce of approximately 635 federal and 330 contract employees in Oklahoma City and manages operations through more than 60 subordinate managers, supervisors, and ESC Deputy Director. The Director is responsible for the efficient and effective management of $180 million in annual operating revenue for the ESC, ensuring the delivery of high-quality services while maintaining financial oversight and operational excellence. Principal Responsibilities:Oversees service delivery and performance of information management applications for FAA, DOT, and other Federal Government agencies. Provides financial operations services such as accounts payable, accounts receivable, financial statements, asset management, and payroll operations.Manages information technology solutions, including software engineering, applications development, systems hosting, help desk services, office automation, networking services, telecommunications, and media/printing services across multiple federal government agencies.Provides information systems security services for risk management to achieve Federal Information Security Management Act compliance. Conducts third-party assessments under the Federal Risk and Authorization Management Program (FedRAMP) process and validates an external organization's quality management and technical competence.Drives process improvement and cost savings through efficiencies and economies of scale. Optimizes internal ESC business operations through applied business acumen, continuous process improvement, and the application of emerging technology.Develops customer service standards, organizational mission and goals, governance models covering all stakeholders, and financial and quality-based performance standards. Leads innovation, modernization of technology, automation of processes, standardization of data and processes to achieve efficiencies while ensuring compliance with federal policies. Represents the ESC on highly visible, inter-agency, and national efforts that affect operations. Communicates ESC positions on strategic issues and initiatives to top officials of various Federal and private sector organizations.Requirements Conditions of EmploymentUS Citizenship is required.Selective Service Registration is required for males born after 12/31/1959.Designated or Random Drug Testing required.Must be able to obtain and maintain a Top Secret Clearance. QualificationsAs a basic requirement for entry into the FAA Executive System, you must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability; and that is directly related to the skills and abilities outlined under the Leadership and Technical Requirements listed below.In addition to the minimum qualifications, the following have been determined to be selective factors for this position. This means possession of this criteria is part of the minimum qualifications and is essential to perform the duties and responsibilities of this position. Applicants who do not possess this criteria are ineligible for further consideration.LEADERSHIP REQUIREMENT: Do you have experience in achieving operational results? If so, provide examples of ways you have exercised leadership to deliver significant results. Explain how you established goals, assessed outcomes, and improved products and services. Indicate how you identified and met customers' requirements and addressed the needs of stakeholders. Include examples of complex problems you solved or difficult obstacles that you overcame as a leader. Your description should include (1) the size and complexity of organizations you have led, (2) the scope of programs you have managed, and (3) the impact of your results on customers and other stakeholders.LEADERSHIP REQUIREMENT: Do you have experience leading people? If yes, describe the size of the organization and number and types of positions you have managed. Discuss ways that you have established and maintained positive work environments and prevented or eliminated discrimination or harassment. Describe ways that you have mentored and developed employees and built individual and team performance. Discuss how you have established and led teams to deliver products and services. Include in your description experience in leading others in a matrix environment across organizations.LEADERSHIP REQUIREMENT: Do you have experience building relationships? If yes, describe (1) the types of individuals with whom you routinely collaborate; and (2) the purpose and outcomes of the communication. Discuss your experience in communicating and cooperating with others to achieve goals. Provide examples of how you have built relationships to achieve consensus and how you were able to obtain the cooperation of others with competing priorities and perspectives. Describe how you effectively communicate information within and outside of your organization.LEADERSHIP REQUIREMENT: Do you have experience leading strategic change? If yes, describe examples of strategic changes that you led for your organization; describe the entities that the change affected (agency, industry, organizational components). Discuss obstacles you encountered and how you overcame them to the benefit of the agency. Include in your description ways that you applied long-range vision, developed strategies, and applied innovative ideas and techniques.TECHNICAL REQUIREMENT: Experience providing strategic oversight of an organization in financial management business enterprise operations, with a proven track record of overseeing initiatives related to financial enterprise business operations, federal financial accounting systems, applications help desk services, customer service centers, information systems security, and telecommunications services, resulting in measurable improvements in efficiency and service delivery.TECHNICAL REQUIREMENT: Experience acquiring new business and sustaining existing client relationships within a capital fund (fee-for-service) environment by effectively optimizing costs, leveraging robust marketing and networking skills, and managing strategic relationships to promote best-value products and services.EducationAn education requirement has not been established for this occupational series.
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional informationPosition may be subject to a background investigation.A one-year probationary period may be required.Veterans preference does not apply to the FAA Executive System.The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.This is not a bargaining unit position.Links to Important Information: Locality Pay, COLA Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.