Patient Access Manager

3 weeks ago

Bangor ME United States Ensemble Health Partners Full time
*\*\*\*This is a Full Time onsite role in Bangor, ME. The selected candidate will work onsite at St. Joseph Hospital in Bangor, ME\*\*\**

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference.

*The Opportunity:*

The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s). The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information. As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals, as well as meeting regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market.
* Manager is responsible for directly managing the operations for the admitting, registration, and financial services departments at the acute care locations. Admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service. Additionally, managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments.
* Develops and manages departmental staffing needs. Prepares monthly reports as requested. Establishes departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization. Coordinates employee work schedules to provide adequate daily staffing coverage.
* Collects, interprets and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. Works with internal and external customers to make key decisions, impacting either the whole organization or an individual patient. Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
* Assists in the development of dyad-reporting patient access staff. Provides training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.

*Ensemble Required License / Certification:*
* Certified Revenue Cycle Representative (CRCR) within 3 months

*Qualifications:*
* 3 years in a leadership role, prior Patient Access experience preferred
* Financial and project management experience
* Experience in healthcare provider finance operations or similar service environment required
* *Ability to work onsite at St Joseph's Hospital in Bangor, Maine*
* Strong communication, organizational, interpersonal, and customer service skills required
* Able to work in a fast-paced environment
* Demonstrates proficiency in Microsoft Office applications

*Education:*
* Bachelor's Degree or Equivalent Experience in Healthcare *preferred*
* Management/Administration.

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards
* Innovation
* Work-Life Flexibility
* Leadership
* Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
* *Associate Benefits – *We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
* *Our Culture* – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
* *Growth – *We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
* *Recognition – *We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

#INDHP

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Monday to Friday
* Weekends as needed

Education:
* Bachelor's (Preferred)

Experience:
* healthcare or business field Supervisory: 2 years (Required)

Work Location: In person

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