Data Business Analyst

2 weeks ago

Wilmington DE United States OneMain Financial Full time

As a Data Business Analyst within Customer Identity Shared Services, you will be instrumental in driving improvements to customer identity management systems, ensuring secure and efficient customer experiences. Utilizing data analytics and a hypothesis-driven test-and-learn approach, your focus will be on optimizing identity verification processes, enhancing customer authentication journeys, and supporting the overall framework of shared services in customer identity management.

Working within cross-functional teams, you will create valuable insights into the effectiveness of current identity strategies, identify key opportunities for enhancement, and develop business cases and testing plans to execute on those opportunities.

You will expand your competencies in customer identity management technologies, grow your business and industry acumen, and demonstrate your ability to manage complex projects across their lifecycle. Additionally, you will contribute innovative solutions to identity management challenges, helping to refine and push the boundaries of our shared services in this domain.

This role is Hybrid. You should be located within a commutable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, or Dallas/Fort Worth TX.

Target base salary range is $100k - $125k, which is based on various factors including skills, work experience, and location. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance

Key Responsibilities

  • Data Analysis & Strategy Design: Extract, analyze, and interpret customer identity data from multiple systems to design, recommend, and execute strategies for customer identity shared services. Utilize tools such as SQL, Heap, Python, Snowflake and R to develop, test, and optimize customer segmentation schemes and authentication strategies.

  • Model Development: Apply traditional regression models and machine learning algorithms to understand the drivers of customer behavior in relation to identity management, estimating the impact of different strategies on security and customer experience.

  • Cross-Functional Collaboration: Work closely with IT, security, and product teams to ensure that customer identity shared services align with broader business goals and customer needs.

  • Insight Communication: Effectively summarize and present data-driven insights and results to senior management and stakeholders to inform decision-making and drive strategic initiatives.

  • Quality Control & Process Improvement: Implement quality control processes to ensure data accuracy and integrity. Continually enhance existing identity management processes and reporting through automation, quality control measures, and insightful presentations.

Requirements

  • Educational Background: Bachelor’s degree (Graduate degree preferred) in a quantitative discipline such as Engineering, Statistics, Economics, Computer Science, or a related field and 5+ years of relevant analytical experience.

  • Technical Skills: Strong proficiency in SQL, Python, and Excel; experience with customer identity management platform such as OKTA, multiple types of relational databases, BI tools, and/or additional programming languages is a plus.

  • Experience: 4-5 years of experience in a complex, data-driven problem-solving environment

  • Problem-Solving: Demonstrated ability to apply a highly analytical approach to complex problems, with a focus on identity management and customer experience.

  • Industry Knowledge: Experience in identity management, cybersecurity, or consumer finance industries is preferred.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options for team members and their dependents

  • Up to 4% matching 401(k)

  • Employee Stock Purchase Plan (10% share discount)

  • Tuition reimbursement

  • Continuing education

  • Bonus eligible

  • Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)

  • Paid holidays (7 days per year, based on start date)

  • Paid volunteer time (3 days per year, prorated based on start date)

  • And more

#LI-DWB

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