Retail Assistant Manager

5 hours ago

Reno NV United States FedEx Office Full time

POSITION SUMMARY:
Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Evaluates the efficiency and productivity of team members in creating positive customer experiences
  • If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
  • Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
  • Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
  • Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
  • Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
  • Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
  • Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
  • Oversees shipping related services and activities
  • Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
  • Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
  • Assists Store Manager in review and transmission of payroll and daily close out of POS
  • Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • High School diploma or equivalent education
  • 1+ year of related experience, prior supervisory experience preferred

ESSENTIAL FUNCTIONS:

  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $18.75 - $22.95/Hr

Additional Details:


Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. Americas Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidates criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

RequiredPreferredJob Industries
  • Retail

  • Assistant Manager-Retail Jewelry

    1 month ago

    Reno, United States Helzberg Full time

    Job Description Assistant Managers at Helzberg Diamonds must demonstrate strong sales knowledge and training ability to assist the retail store in achieving sales goals. Assistant Managers take part in directing the daily retail operations of the store, while progressing through company training programs in preparation for a Store Manager position. Key...

  • Retail Assistant Manager

    1 month ago

    Reno, United States Palisades Tahoe Full time

    Year Round Palisades Tahoe We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Job Summary: Assist with the leadership and...

  • Assistant Retail Manager

    2 weeks ago

    Branchport, NY, United States Crosby's Full time

    Description Step into Leadership with Crosby's - Assistant Store Management Position Now Open! At Crosby's, every day is a new opportunity to create memorable moments for our customers. As part of our management team, you'll lead with heart, ensure a seamless experience, and foster a welcoming environment that keeps customers coming back. Come join a team...

  • Assistant Retail Manager

    2 weeks ago

    Buffalo, NY, United States Crosby's Full time

    Description Step into Leadership with Crosby's - Assistant Store Management Position Now Open! At Crosby's, every day is a new opportunity to create memorable moments for our customers. As part of our management team, you'll lead with heart, ensure a seamless experience, and foster a welcoming environment that keeps customers coming back. Come join a team...

  • Assistant Retail Manager

    1 week ago

    Buffalo, NY, United States Crosby's Full time

    Description Step into Leadership with Crosby's - Assistant Store Management Position Now Open! At Crosby's, every day is a new opportunity to create memorable moments for our customers. As part of our management team, you'll lead with heart, ensure a seamless experience, and foster a welcoming environment that keeps customers coming back. Come join a team...

  • Assistant Retail Manager

    6 days ago

    Grand Rapids, MI, United States J&H Family Stores Full time

    Description Position Summary: Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus...

  • Assistant Store Manager

    18 hours ago

    Miami, FL, United States Retail For The People Full time

    Thanks for your interest in Retail for the People!Please take a moment toreview our open roles and apply for the positions that feel like a good fit.We look forward to meeting you! We are seeking experienced Assistant Store Managers to join our talent network of elite fashion and luxury professionals located in the Miami-Fort Lauderdale area. ...

  • Retail Assistant Manager

    1 month ago

    Burnsville, MN, United States Bob's Discount Furniture Full time

    Retail Assistant ManagerRetail Assistant Managers are professionals within the Bob's Discount Furniture organization and play a vital role by ensuring that the stores perform to expectations and in a manner that is consistent with the Company's core values and vision. Retail Assistant Managers promote Company policy and procedures by leading by example and...

  • Assistant Retail Store Manager

    1 week ago

    Oakfield, NY, United States Crosby's Full time

    Description Step into Leadership with Crosby's - Assistant Store Management Position Now Open! At Crosby's, every day is a new opportunity to create memorable moments for our customers. As part of our management team, you'll lead with heart, ensure a seamless experience, and foster a welcoming environment that keeps customers coming back. Come join a team...

  • Retail Training Specialist

    2 days ago

    Washington, DC, United States Premium Retail Services Full time

    A Retail Training Specialist is responsible for delivering training programs to field merchandisers to ensure consistent implementation of merchandising standards, product knowledge, and brand representation across designated territories. This role involves conducting hands-on training and providing ongoing support to enhance the performance and productivity...

  • Assistant Retail Manager

    1 week ago

    Grand Rapids, MI, United States J&H Family Stores Full time

    Description Position Summary: Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus...

  • Assistant Retail Manager

    2 weeks ago

    Grand Rapids, MI, United States J&H Family Stores Full time

    Description Position Summary: Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus...

  • Assistant Retail Manager

    1 week ago

    Grand Rapids, MI, United States J&H Family Stores Full time

    Description Position Summary: Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus...

  • Assistant Retail Manager

    2 weeks ago

    Grand Rapids, MI, United States J&H Family Stores Full time

    Description Position Summary: Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus...

  • Assistant Retail Manager

    1 week ago

    Grand Rapids, MI, United States J&H Family Stores Full time

    Description Position Summary: Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus...

  • Store Manager

    2 days ago

    Providence, RI, United States Adore Me Retail Full time

    About the Store Manager position We are looking for a results driven retail store manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial...

  • Assistant Manager

    4 weeks ago

    Reno, NV, United States Qdoba Full time

    If you're a positive, burrito-loving, high performer and a born leader, then we want to talk to you! As the Assistant Restaurant Manager, you'll enjoy the following work-related perks: uniforms provided, paid vacation days, meal discounts, and advancement opportunities. POSITION SUMMARY: The Assistant Restaurant Manager is responsible for managing restaurant...

  • Retail Assistant Store Manager

    6 days ago

    Bellevue, WA, United States DXL Full time

    DXL Group, the largest specialty retailer of men's Big +Tall apparel, is looking for a Retail Assistant Store Manager who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. #FitForYouWHAT MAKES US DIFFERENT? We are committed to developing our people in order to promote from...

  • Retail Merchandiser Team Lead

    15 hours ago

    Vail, CO, United States SAS Retail Full time

    Hey detail-oriented person! We handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. Is your retail career ready for a boost? Looking for the next step and a path to management? Then make sure you choose the right place to grow. We offer great...

  • Marketing Assistant

    2 days ago

    Los Angeles, CA, United States Retail Reinvented Full time

    As a Marketing Assistant, you will work closely with stakeholders to assist in various marketing and administrative tasks. Your primary responsibilities will include: Producing content Managing social media Making How To and informational videos Writing product descriptions Supporting digital marketing campaigns Hourly Rate: $20 - $24 Retail Reinvented is...