Lead Retail Sales Technician

4 weeks ago

Flower Mound TX United States Asurion Full time
Job Description

Our Lead Retail Sales Technician role has big-time impact If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  

At uBreakiFix by Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.  

Starting Pay - $19, per hour + uncapped sales & repair incentive potential

  • Average incentive potential of $550/month & Top incentive potential of $2,600/month, based on performance

We take care of you (benefits/perks): 

  • Competitive hourly and incentive-based pay 
  • Generous medical, dental and vision benefits program 
  • 401(K) retirement savings plan with employer match 
  • Paid time off  
  • Tuition reimbursement  
  • Ongoing training to grow your skills 

As a Lead Tech, here’s what you can expect to do: 

We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians. 

  • Perform repairs on all devices  
    • Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Supervise, train and coach tech experts 
  • Stand in as store manager when needed  
  • Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs  
  • Ensure all work orders (WOs) are addressed by end of day (EOD) 
  • Oversee all buybacks and return material authorizations (RMAs) 
  • Manage back of house (BOH) and ensure new processes and procedures are followed 
  • Order and manage inventory  
  • Ensure PPE supplies are ordered and utilized, and safety standards are met 

Here’s what you’ll bring to the team:  

  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent 
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred) 
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent 
  • Proficient in Microsoft Office with an emphasis on Excel 
  • Effective verbal and written communication skills  
  • Customer service skills 
  • Motivation to meet and exceed evolving key performance goals 
  • Technical, problem-solving, and organizational talents 
  • Ability to work flexible hours, including weekends and holidays 
  • Reliability and flexibility in difficult situations 
  • The ability to quickly adapt in an ever-changing environment  

Get to know us:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

  • Lead Retail Sales Technician

    2 weeks ago

    Flower Mound, United States Asurion Full time

    Job DescriptionOur Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  At uBreakiFix by Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our...

  • Retail Sales Merchandiser

    2 months ago

    Flower Mound, United States SAS Retail Services Full time

    Hey detail-oriented person! We handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. When you join the SAS Retail Services' team as a Reset Merchandiser, you'll be making a difference by ensuring the latest products match the new plan. If you...

  • Sales Associate

    1 week ago

    Flower Mound, Texas, United States General Mills Full time

    POSITION SUMMARYThe Sales Associate is responsible for engaging with retail outlets within a designated area. The primary objective is to enhance customer sales and profitability while implementing strategic account plans that encompass selling, distribution, merchandising, and shelving goals.KEY RESPONSIBILITIESANALYTICAL THINKING & PROBLEM SOLVINGDevelop...

  • Retail Representative

    2 months ago

    Flower Mound, United States SAS Retail Services Full time

    Hey detail-oriented person! We handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. When you join the SAS Retail Services' team as a Reset Merchandiser, you'll be making a difference by ensuring the latest products match the new plan. If you...

  • Retail Merchandiser

    2 months ago

    Flower Mound, United States SAS Retail Services Full time

    Hey detail-oriented person! We handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. When you join the SAS Retail Services' team as a Reset Merchandiser, you'll be making a difference by ensuring the latest products match the new plan. If you...

  • Retail Sales Consultant

    3 months ago

    Flower Mound, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • Retail Sales Specialist

    2 weeks ago

    Flower Mound, Texas, United States Velvet Box Full time

    Join Our Team as a Sales AssociateAre you a reliable team player with a passion for delivering exceptional service? Do you possess a vibrant personality and enjoy engaging with customers? Are you skilled at identifying needs and presenting solutions that enhance lives? Can you craft compelling narratives that resonate with others? Are you adept at managing...

  • Retail Sales Representative

    2 weeks ago

    Flower Mound, Texas, United States JBS USA Holdings, Inc. Full time

    Join Our Team as a Retail Sales RepresentativeAt JBS USA Holdings, Inc., we are seeking dedicated individuals to serve as Retail Sales Representatives. In this role, you will embody our brand values and passionately promote our high-quality products.Key Responsibilities:Act as a Brand Ambassador, sharing your enthusiasm for our offerings.Educate customers...

  • Retail Sales Associate

    3 months ago

    Flower Mound, United States GNC Full time

    We didn't invent health and wellness retailing - we revolutionized it, amped it up, put the science behind it, brought together the best, most cutting-edge products, and even created our own. Now, with more than 70 years of experience behind us and an international network of more than 5,000 stores, we're on top of the heath, wellness and sports nutrition...

  • Retail Sales Representative

    2 weeks ago

    Flower Mound, Texas, United States Velvet Box Full time

    Are you a reliable team member? Do you possess a professional demeanor that aims to create memorable experiences? If you are an enthusiastic, sociable individual who enjoys engaging with others, this opportunity may be for you. Are you skilled at uncovering customer needs and providing solutions they didn't know they were missing? Can you craft compelling...

  • Retail Sales Technician

    2 weeks ago

    Pearland, TX, United States Asurion Full time

    Job DescriptionRetail Sales Technician Pearland, TX$17/hr + unlimited sales bonus potentialIf you enjoy helping people repair and get to know their tech devices, our Retail Sales Technician role is for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career...

  • Lead Retail Sales Technician

    4 weeks ago

    Center Valley, PA, United States Asurion Full time

    Job DescriptionPosting Title: Lead Retail Sales Technician (Electronics Repair)Job Title: UBIF Lead Technician (UBF1032)SIGN ON BONUS - $2,000Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  At...

  • Lead Retail Sales Technician

    2 months ago

    Maple Shade Township, NJ, United States Asurion Full time

    Job DescriptionPosting Title: Lead Retail Sales Technician (Electronics Repair)Job Title: UBIF Lead Technician (UBF1032)Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  At uBreakiFix by Asurion, we...

  • Retail Sales Technician

    2 weeks ago

    Pittsburgh, PA, United States Asurion Full time

    Job DescriptionRetail Sales Technician Pittsburg, PA$17.00+ unlimited sales bonus potentialIf you enjoy helping people repair and get to know their tech devices, our Retail Sales Technician role is for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career...

  • Lead Retail Sales Technician

    2 weeks ago

    Center Valley, PA, United States Asurion Full time

    Job DescriptionLead Retail Sales Technician[Center Valley, PA] [19.00] + unlimited sales bonus potentialSIGN ON BONUS - $2,000Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  At uBreakiFix by...

  • Lead Retail Sales Technician

    10 hours ago

    Maple Shade Township, NJ, United States Asurion Full time

    Job DescriptionLead Retail Sales Technician[Maple Shade, NJ] [20.90] + unlimited sales bonus potentialSIGN ON BONUS - $1,500Our Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  At uBreakiFix by Asurion,...

  • Lead Retail Sales Technician

    10 hours ago

    Buffalo, NY, United States Asurion Full time

    Job DescriptionOur Lead Retail Sales Technician role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  At uBreakiFix by Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our...

  • In-Store Sales Consultant

    1 week ago

    Flower Mound, Texas, United States General Mills Full time

    POSITION SUMMARYThe Sales Associate engages with retail outlets within a designated area. The primary objectives are to enhance customer sales and profitability while implementing account strategies that include selling, distribution, merchandising, and shelving goals.KEY RESPONSIBILITIESANALYTICAL THINKING & SOLUTION DEVELOPMENTBuild essential selling...

  • Checkout Team Associate

    2 days ago

    Flower Mound, Texas, United States Walmart Full time

    **Job Summary**As a Checkout Team Associate at Walmart, you will play a vital role in providing excellent customer service and ensuring a smooth checkout experience for our customers. This role requires a positive attitude, strong communication skills, and the ability to work in a fast-paced environment.**Key Responsibilities:**Operate a cash register and...

  • Lead Technical Coordinator

    4 weeks ago

    Flower Mound, United States Active Staffing Services Full time $36 - $45

    Job DescriptionJob DescriptionOne of the worlds leading medical technology companies is searching for a dynamic and focused Lead Technical Support Coordinator to support their office team in Flower Mound Texas.  This is a temporary position set to start immediately.  The position is onsite in their office in Flower Mound.  The hours are 8am to 5pm Monday...