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Bilingual Benefits Customer Service Representative

1 month ago

Norfolk VA United States Conduent Business Services, LLC Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Bilingual Benefits Call Center Representative

Pay Rate is $16/hr in Training and $17/hr in production plus benefits from your first day of employment

Position is located onsite in Chesapeake, VA

Must be fluent in English and Spanish

Training schedules will be Monday - Friday 8 am - 4:30 pm EST

Production schedules will fall anytime between Monday - Sunday 8 am - 9 pm EST (overtime may be required)

About the Benefits Call Center Representative role:

As a member of the Benefits call center team, you will help people daily by taking calls and actively listening while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming customer calls while navigating through multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our client's success.

Requirements

We're looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:

  • Excellent written and verbal communication skills in both English and Spanish
  • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
  • Must have the ability to connect with an ethernet cable to a modem/router
  • Keyboarding and MS Office proficiency
  • Great problem-solving skills
  • Ability to effectively multi-task
  • High school diploma or GED
  • Must have the ability to pass a background check, potentially including Employment and Education verification (in some instances, a drug test will be required, THC included)
  • Must be 18 years or older

Working For You:

We value our team members and offer perks and rewards designed to enhance your well-being and career growth:

  • Health, dental, and vision from your first day
  • Retirement savings
  • Employee discounts
  • Career growth
  • Paid training
  • Paid time off
  • Great work environment

Below is what you'll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage

  1. Apply to the role and provide your basic profile information (2 minutes)
  2. Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
  3. If you qualify for the role, a recruiter will reach out to discuss the opportunity

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

You can personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary for this role is $15/hr in Training and $16/hr in Production.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.