US - Field Technical Spt Cons I - US1

4 weeks ago

Nebraska City, United States Experis Full time

Experis IT ManpowerGroup has partnered with a leading financial organization in the Lincoln, NE area for a Contract to hire Printer Technician role to assist their team. This is an on-site role.

Industry: Information Technology
Title:  Field Technical Spt Cons I
Location:  ONSITE– (Lincoln, NE)
Duration: 12 months (Contract to hire)
Pay range: $20.63 per hour.

JOB DESCRIPTION:
This customer facing, PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to Client’s PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.

Demonstrated core competencies of success in this position are:
• Strong mechanical aptitude, working with tools and various alignment apparatus. 
• Alignment with customer’s business needs while maintaining HP’s contractual commitments.
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches. 
• Able to balance and prioritize multiple activities and issues.
• Successful cause and effect understanding of financial perspectives on the business. 
• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business based decision making skills, taking appropriate risk to insure that both HP’s and the customer’s business need are met.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Industry / company knowledge that provides solid technology solutions and options to the customer.
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:
• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Onsite customer facing experience.
• Technical/mechanical hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.
 

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