Safety Desk Supervisor

2 weeks ago

Dorchester, United States Transdev Inc. Full time

The Safety Desk Supervisor (SDS) is responsible for the provision of safety services to Drivers requesting assistance.

Why Work With Us?

  • $54,920.29 annual pay rate (exempt)
  • Full time employment with work year-round – not just during the school year
  • Medical, Dental and Vision
  • Short/long term disability and life insurance
  • Holiday pay
  • Paid time off
  • 401(K) with a Company match
  • Employee assistance program
  • Ability to advance your career

Responsibilities:

  • Ensure RSS’s operate in strict compliance with the contract between BPS and Transdev
  • Maximizes assets by efficient assignment of RSS's and Radio Cars to ensure adequate planned assignments are completed in a timely and efficient manner.
  • Dispatch emergency responders (Police/Fire/EMTs), as necessary.
  • Ensure all notifications are completed accurately, promptly, documented and dispersed to the proper parties.
  • Ensure timely follow-up and documentation is provided writing skills as needed.
  • Ensure staff are proficient with all equipment (radio, lap-top & safety vehicle) and applications, instruct as necessary.
  • Demonstrate and ensure professional radio protocol.
  • Conduct monthly inspections of vehicles and associated equipment.
  • Maintain professional communication with BPSDOT, TD Operations and Maintenance, schools, public safety officials, and parents.
  • Follow protocols and best practices to ensure smooth operations and seamless transitions between personnel.
  • Attend monthly meetings to review performance objectives employee concerns.
  • Attend training courses when required.
  • Ability to work in a high paced environment and be able to make quick decisions.
  • Follow company policies and procedures.
  • Perform other duties as assigned.

Education, Licensing, and Certifications Required:

  • High School diploma required or equivalent, such as a G.E.D.

Experience Required:

  • A minimum of one (1) year of transportation dispatching and/or customer service experience.

Skills and Knowledge Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.   

  • Must be able to work flexible shifts, periodic additional hours, to ensure adequate coverage.
  • Must be able to demonstrate poise, tact, diplomacy and possess good judgment and discretion.
  • Excellent communication skills both verbal and written.
  • Detail oriented, well organized, and possess effective time management skills.
  • Proven customer service and interpersonal skills.
  • General knowledge of Windows-based computer operating system and Microsoft Office package.
  • Must be able to work as a member of the team.
  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.
  • Ability to adapt and remain flexible in a fast-paced environment.
  • Able to use multi-line phone system, radio, and handle multiple tasks concurrently.
  • Travel requirement outside of immediate area (as a percent)

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