Banquet Manager

The Banquet Manager at the TWA Hotel is responsible for assisting in directing and motivating the Banquet team while personally providing high quality service to guests based on requirements and standards. Furthermore, this role monitors and controls financial and administrative responsibilities including asset protection, clear communications, having ownership in the success of the event, identify training opportunities, and plans a strategy to accomplish goals.
  Responsibilities:  

• Maintain and apply knowledge of all laws, as they relate to an event
• Understand the impact of Banquet operations on the overall hotel success
• Adhere to and reinforce all standards, policies, and procedures
• Ensure established sanitation levels are maintained
• Manage departmental inventory and maintains equipment
• Use banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory
• Schedule banquet service staff to forecast and service standards, while maximizing profits
• Develop lasting relationships with groups to retain business and increase growth
• Set goals and delegate tasks to improve departmental performance
• Conduct monthly department meetings with the Banquet team
• Apply and continually broaden knowledge of food and wine pairings and cutting-edge cuisine with emphasis on current event trends
• Set a positive example for guest relations
• Interact with guests to obtain feedback on product quality and service levels
• Respond to and handle guest problems and complaints
• Empower team members to provide excellent customer service
• Ensure team members understand expectations and parameters
• Reviews comment cards and guest satisfaction results with team members
• Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
• Review quarterly Meeting Planner Survey results and participate in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction
• Lead and participate in all pertinent meetings

Requirements:  

• High school degree (or equivalency) with Hotel/College training preferred
• 2 years minimal experience in event management, food and beverage or related area
• Solid understanding of banquet revenue generation 
• High energy and outgoing personality 
• Organizational skills and attention to detail 
• Excellent communication skills both written and oral.
• Proficient in the use of Microsoft Office, event management software, and customer management platform
• Creative and innovative, as well as proactive and customer-oriented
• Excellent time management
• Ability to multi-task and work in a fast-paced environment
• Strong leadership and communication skills 
• An aptitude for self-motivation 
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel  
• Mathematical skills, including basic math, budgeting, calculating gratuities, percentages, and variances
• Ability to effectively perform under pressure, to remain calm and courteous even in difficult situations.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment

 

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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