Desktop Support Technician
1 month ago
Description
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Charleston, SC as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
Primary Responsibilities
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
Assist other technicians in resolving complex issues
Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer
Assist other teams to troubleshoot and resolve local and networked MFDs/printers
Basic Qualifications
US Citizen
DoD Secret Clearance
HS diploma with 4+ years of prior relevant experience
Valid DoD 8570 IAT Level II: Security+ or higher Certification
Must demonstrated expertise in IT Enterprise Operations
Experience with Microsoft Windows OS, version 10
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
Basic network troubleshooting skills
Excellent customer service skills
Excellent oral and written communication skills
Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders
Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time
Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required
Preferred Qualifications
Organized and detail-oriented
Strong leadership skills
Self-motivated/ self-directing
Strong collaboration, prioritization, and adaptability skills required. Relationship building
Ability to manage and prioritize own work, and that of their team
Independent decision making
Analytical thinking; thinking out of the box
Ability to effectively communicate with all organizational levels (SME to Senior Management)
Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)
Pay: $57,500.00
Original Posting Date:2024-08-06While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
-
Desktop Support Technician
4 weeks ago
Goose Creek, United States Leidos Full timeDescription NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...
-
IT Support Specialist
1 week ago
Goose Creek, South Carolina, United States Leidos Full timeCompany OverviewLeidos is a prominent player in the IT services sector, dedicated to delivering exceptional solutions to our clients.Position SummaryWe are currently seeking a Mid-level Desktop Support Technician to provide essential support at a government facility. This role is integral to our Field Services team, focusing on delivering top-notch desk-side...
-
Desktop Support Technician L2
4 weeks ago
Walnut Creek, United States Milestone Technologies Full timeCompany Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over...
-
IT Support Specialist
1 week ago
Goose Creek, South Carolina, United States Leidos Full timeCompany OverviewLeidos is a leading provider of IT services, dedicated to delivering innovative solutions to our clients.Position SummaryWe are currently seeking a Mid-level Desktop Support Technician to play a crucial role in our Field Services team. This position involves providing direct support to clients, troubleshooting, and repairing IT equipment.Key...
-
IT Support Specialist
2 weeks ago
Goose Creek, South Carolina, United States Leidos Full timeOverview:Leidos is at the forefront of IT services for the Navy, delivering essential support through the Service Management, Integration, and Transport (SMIT) segment of the NGEN program. Our mission is to enhance the Navy-Marine Corps Intranet by providing robust cybersecurity services, network operations, service desk assistance, and efficient data...
-
Automotive Service Technician
2 weeks ago
Goose Creek, South Carolina, United States Christian Brothers Automotive Full timeJob Title: Automotive Technician / MechanicLocation: Not specifiedJob Overview:This cutting-edge automotive facility is seeking skilled technicians who are enthusiastic, positive, and dedicated to providing exceptional service. We are in search of professionals who excel at identifying solutions to complex automotive issues while prioritizing customer...
-
Automotive Service Technician
1 week ago
Goose Creek, South Carolina, United States Christian Brothers Automotive Full timeJob Title: Automotive Technician / MechanicLocation: Not specifiedJob Overview:This cutting-edge automotive facility is seeking skilled technicians who are enthusiastic, proactive, and committed to providing exceptional service. We value technicians who are dedicated to finding solutions to complex issues and have a strong commitment to customer...
-
Automotive Service Technician
1 week ago
Goose Creek, South Carolina, United States Christian Brothers Automotive Full timeJob Title: Automotive Technician / MechanicLocation: Not specifiedJob Overview:This cutting-edge automotive facility is seeking skilled technicians who are enthusiastic, positive, and committed to delivering exceptional service. The ideal candidates will possess a strong desire to resolve complex automotive issues while prioritizing customer satisfaction.Key...
-
Automotive Service Technician
2 weeks ago
Goose Creek, South Carolina, United States Christian Brothers Automotive Full timeJob Title: Automotive Technician / MechanicLocation: Not specifiedJob Overview:This cutting-edge automotive service center is seeking skilled technicians who possess a proactive and enthusiastic approach to their work. We value individuals who are dedicated to finding effective solutions to complex automotive issues while maintaining a strong commitment to...
-
Automotive Service Technician
1 week ago
Goose Creek, South Carolina, United States Christian Brothers Automotive Full timeJob Title: Automotive Technician / MechanicLocation: Charleston, SCJob Overview:This cutting-edge facility is seeking skilled technicians who are enthusiastic, positive, and dedicated to delivering exceptional service. We are in search of individuals who are adept at resolving complex issues and are committed to ensuring customer satisfaction.Key...
-
Automotive Service Technician
1 week ago
Goose Creek, South Carolina, United States Christian Brothers Automotive Full timeJob Title: Automotive Technician / MechanicLocation: Not specifiedJob Overview:This cutting-edge automotive facility is seeking dedicated technicians who are enthusiastic and possess a proactive mindset. The ideal candidates will be problem solvers with a strong commitment to customer satisfaction.Key Responsibilities:Utilize technical expertise to diagnose...
-
Automotive Service Technician
1 week ago
Goose Creek, South Carolina, United States Christian Brothers Automotive Full timeJob Title: Automotive Technician / Mechanic Location: Not SpecifiedOverview:This cutting-edge automotive facility is seeking skilled technicians who are enthusiastic and dedicated to providing exceptional service. We value individuals who are committed to finding solutions to complex issues and prioritize customer satisfaction.Key Responsibilities:Utilize...
-
Certified Veterinary Technician
2 weeks ago
Goose Creek, United States EverVet Partners Full time $18 - $20Job DescriptionJob DescriptionWhy You’ll Love this Certified Veterinary Technician Job! Are you looking to grow a successful career based on your love for animals? When you join Goose Creek Veterinary Clinic, an EverVet Partner, you will be welcomed into a supportive community motivated by the genuine desire to make a meaningful difference for...
-
Certified Veterinary Technician
2 weeks ago
Goose Creek, United States EverVet Partners Full time $18 - $20Job DescriptionJob DescriptionWhy You’ll Love this Certified Veterinary Technician Job! Are you looking to grow a successful career based on your love for animals? When you join Goose Creek Veterinary Clinic, an EverVet Partner, you will be welcomed into a supportive community motivated by the genuine desire to make a meaningful difference for...
-
Registered Veterinary Technician
3 days ago
Goose Creek, United States EverVet Partners Full timeJob DescriptionJob DescriptionWhy You’ll Love this Registered Veterinary Technician Job! Are you looking to grow a successful career based on your love for animals? When you join Goose Creek Veterinary Clinic, an EverVet Partner, you will be welcomed into a supportive community motivated by the genuine desire to make a meaningful difference for...
-
Supply Technician
2 weeks ago
Goose Creek, United States Vali Incorporated Full timeJob DescriptionJob DescriptionJob Title: Supply Technician Location: Goose Creek, SCJob Description:The Supply Technician performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to depot, local, or other supply activities. Work is usually segregated by...
-
Supply Technician
7 days ago
Goose Creek, United States Vali Incorporated Full timeJob Title: Supply Technician Location: Goose Creek, SCJob Description: The Supply Technician performs limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to depot, local, or other supply activities. Work is usually segregated by commodity area or function, and...
-
Licensed / Registered Veterinary Technician
4 days ago
Goose Creek, United States EverVet Partners Full time $18 - $20Why You’ll Love this Licensed / Registered Veterinary Technician Job!Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Are you looking to grow a successful career based on your love for animals?When you join Goose Creek Veterinary Clinic, an EverVet Partner, you will be welcomed...
-
Industrial Maintenance Technician
2 weeks ago
Goose Creek, South Carolina, United States Aerotek Full timeJob OverviewPosition Title: Industrial Maintenance TechnicianWe invite you to become a part of our team as an Industrial Maintenance Technician. In this role, you will be tasked with the upkeep of various industrial machinery. Your responsibilities will encompass diagnosing issues, disassembling, repairing, and reassembling equipment; servicing hydraulic...
-
Licensed / Registered Veterinary Technician
2 weeks ago
Goose Creek, United States EverVet Partners Full time $18 - $20Job DescriptionJob DescriptionWhy You’ll Love this Licensed / Registered Veterinary Technician Job! Are you looking to grow a successful career based on your love for animals? When you join Goose Creek Veterinary Clinic, an EverVet Partner, you will be welcomed into a supportive community motivated by the genuine desire to make a meaningful...