Senior Director of Site Merchandising- Pets

1 week ago

San Francisco, United States Aquent Full time

Position Summary: Director of Site Merchandising – Pets & Baby Products

100% on-site ( Bentonville Ark)

Relocation Package provided.

Are you ready to help shape the future of how customers shop online? As the Director of Site Merchandising for Pets & Baby Products, you will play a key role in redefining the eCommerce customer experience. You’ll oversee every aspect of the online merchandising strategy—from visual merchandising and content to functionality and campaign execution. Your focus will be on driving innovation, improving site performance, and delivering a seamless and engaging shopping experience that delights customers.

What You’ll Do: As the Director of Site Merchandising for Pets & Baby Products, you will lead the strategy and execution to enhance the digital shopping journey. You’ll be responsible for developing a cohesive merchandising vision that drives conversion and engagement while staying at the forefront of digital innovation.

You’ll Sweep Us Off Our Feet If:

  • You have a deep understanding of how customers shop online and leverage strategic thinking to design a seamless and innovative site experience.
  • You’re a forward-thinking visionary who identifies opportunities to differentiate from the competition, continually enhancing site functionality to make shopping easy and convenient.
  • You’re data-driven and have the ability to turn insights into impactful site improvements, making informed decisions to optimize the customer journey.
  • You’re committed to operational excellence, with a keen eye for improving processes and driving efficiencies across the board.
  • You’re a strong leader who builds trust quickly, influencing and collaborating across teams to drive results and foster a sense of partnership.
  • You prioritize teamwork and are quick to step in, support, mentor, and coach team members for collective success.

You’ll Make an Impact By:

  • Creating an exceptional site experience – You’ll drive the end-to-end site strategy for Pets & Baby Products, using customer insights to craft a cohesive narrative and optimize the shopping journey, from visual merchandising to site navigation, search, and new product onboarding.
  • Storytelling through the site – You’ll develop and execute a story-telling roadmap that resonates with customers, using functionalities like taxonomy and search to enhance the online experience and engage shoppers in a meaningful way.
  • Monitoring performance and driving insights – You’ll oversee the creation of site metrics and dashboards to track performance, delivering actionable insights to internal stakeholders and influencing the overall direction of the site.
  • Building strategic partnerships – You’ll work closely with cross-functional teams to improve processes, scale best practices, and ensure continuous assessment and improvement of the site’s strategy and execution.
  • Operating with excellence – You’ll implement best-in-class workflows, processes, and timelines, embedding operational excellence into every aspect of site management while developing and coaching team members to grow their skills and performance.
  • Leading and developing talent – You’ll manage, coach, and develop a team of high-performing associates, ensuring they are equipped to succeed and grow within the organization.

Minimum Qualifications:

  • Bachelor’s degree in business or a related field, or equivalent experience in eCommerce or site merchandising.
  • 10+ years of experience in site merchandising, eCommerce, or related fields.

Preferred Qualifications:

  • Experience leading large teams and managing complex projects.
  • Master’s degree in business or a related field is a plus.

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