Field Service Automation Engineer

2 weeks ago

Leesburg, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This position is a remote position.
  • Qualified candidates must currently live in the Dulles, Leesburg, or Centerville, VA area.

The Field Service Automation Engineer is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.

What You’ll Work On

  • Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
  • Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
  • Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need.
  • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
  • Plan and prioritize customer visits and activities to do in each account.
  • Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
  • Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
  • Responsible for Service Contract Sales at assigned accounts.
  • Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.
  • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.

Required Qualifications 

  • Associate degree or equivalent experience.
  • 2 years of relevant experience with instrumentation utilized in a laboratory environment.
  • 2 years of experience interfacing with customers.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $31.55 – $63.15 per hour. In specific locations, the pay range may vary from the range posted.

  • Automation Solutions Engineer

    2 weeks ago

    Leesburg, Virginia, United States Anika Systems Full time

    Transformative Automation OpportunitiesWe are seeking a skilled Automation Solutions Engineer to join our expanding Federal team at Anika Systems. This 100% remote position offers a unique chance to contribute to innovative IT solutions for federal government agencies.About the RoleThe ideal candidate will develop and configure RPA workflows using UiPath...

  • Field Service Engineer

    3 weeks ago

    Leesburg, United States Segra Full time

    FIELD SERVICE ENGINEER Ashburn, VA, USA * Frederick, MD, USA * Hagerstown, MD, USA * Leesburg, VA, USA * Northern Virginia, VA, USA * Winchester, VA 22601, USA Req #2131 ...

  • DevSecOps Engineer

    3 weeks ago

    Leesburg, United States Lynker Corporation Full time

    Overview Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages cutting-edge technologies and scientific expertise to support the creation and delivery of improved operational weather forecasts. Lynker is currently seeking a sharp and...

  • Salesforce Cloud Automation Specialist

    2 weeks ago

    Leesburg, Virginia, United States Yudrio, Inc Full time

    Job OverviewSalesforce DevOps Engineers at Yudrio, Inc play a pivotal role in shaping the company's cloud automation landscape.About UsYudrio, Inc is a forward-thinking organization that leverages cutting-edge technology to drive innovation and growth. As a Salesforce DevOps Engineer, you will be part of a talented team dedicated to delivering top-notch...

  • Automation Specialist

    1 week ago

    Leesburg, Florida, United States Abbott Laboratories Full time

    About the Role:We are seeking an experienced Automation Specialist to join our team in Dulles, Leesburg, or Centerville, VA area. As a key member of our Field Service Automation team, you will be responsible for providing proactive product support and improving customer loyalty through exceptional technical expertise.Responsibilities:Technical Support:...

  • DevOps Engineer

    3 weeks ago

    Leesburg, United States IT Hub Inc Full time

    **Please only apply if you are U.S Citizen** Looking forJunior to Mid Level DevOps Engineer Experience: upto 6 yrs Location: Remote Summary: IT Hub Inc is looking for a skilled DevOps Engineer to join our dynamic team for a development project, focusing on creating high-performance and responsive applications. The ideal candidate should have the following...

  • Building Engineer

    1 month ago

    Leesburg, United States Lincoln Property Company Full time

    Job DescriptionJob DescriptionLincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement...

  • Cybersecurity Engineer

    7 hours ago

    Leesburg, Florida, United States Scout Solutions Inc Defunct Full time

    Job Description:We are seeking a highly experienced Cybersecurity Engineer to lead our Security Operations Center (SOC) team. The ideal candidate will have extensive knowledge of SIEM engineering and SOAR capabilities.Key Responsibilities:Provide SIEM engineering efforts and direct support to SOC operations.Serve as the lead for all Security Orchestration,...

  • Electrical Commissioning Engineer

    3 weeks ago

    Leesburg, United States LotusWorks Full time

    LotusWorks is an Engineering Services provider specializing in managing Commissioning, Construction Services, Calibration, Operations & Maintenance scopes of work within global manufacturing facilities. LotusWorks operates globally across EMEA and North America partnering with the world's leading manufacturers across the Semiconductor, Pharmaceutical &...

  • Cybersecurity Engineer for SIEM and SOAR Solutions

    5 hours ago

    Leesburg, Florida, United States Gray Tier Technologies LLC Full time

    **Job Title:** Cybersecurity Engineer for SIEM and SOAR Solutions**Company Overview:** Gray Tier Technologies LLC is a leading provider of cybersecurity services, seeking a highly skilled Cybersecurity Engineer to join our team. Our company is dedicated to delivering top-notch security solutions to our clients.**Salary:** $120,000 - $180,000 per year**Job...

  • Security Operations Center Engineer

    7 hours ago

    Leesburg, Florida, United States Scout Solutions Inc Defunct Full time

    Job DescriptionWe are seeking a highly skilled Cyber Security Incident Responder to join our team in support of a Security Operations Center on a newly awarded contract.The ideal candidate will have experience working in a network security environment, such as a SOC, CERT, CIRT, CIRC or CSIRC. The Cyber Security Incident Responder will provide direct support...

  • SIEM Engineer for Cybersecurity Operations

    3 weeks ago

    Leesburg, Florida, United States Gray Tier Technologies LLC Full time

    Gray Tier Technologies LLC is a leading provider of cybersecurity solutions. We are currently seeking a highly skilled SIEM Engineer to join our team in support of a Security Operations Center (SOC) on a newly awarded contract.We offer an attractive salary range of $120,000 - $180,000 per annum, commensurate with experience and qualifications.Job...

  • SIEM Engineer SOAR SME

    3 weeks ago

    Leesburg, United States Gray Tier Technologies LLC Full time

    Gray Tier Technologies is seeking a SIEM Engineer to join our growing team in support of a Security Operations Center on a newly awarded contract. The ideal candidate will have experience working in a network security environment, such as a Security Operations Center (SOC), Computer Emergency Response Team (CERT), Computer Incident Response Team (CIRT),...

  • SIEM Engineer

    3 weeks ago

    Leesburg, United States Scout Solutions Inc Defunct Full time

    SIEM Engineer - SOAR SME Location: Leesburg, VA (Onsite) We are currently seeking a SIEM Engineer to join our growing team in support of a Security Operations Center on a newly awarded contract. The ideal candidate will have experience working in a network security environment, such as a Security Operations Center (SOC), Computer Emergency Response Team...

  • SIEM Engineer

    3 weeks ago

    Leesburg, United States Scout Solutions Inc Defunct Full time

    SIEM Engineer - SOAR SME Location: Leesburg, VA (Onsite) We are currently seeking a SIEM Engineer to join our growing team in support of a Security Operations Center on a newly awarded contract. The ideal candidate will have experience working in a network security environment, such as a Security Operations Center (SOC), Computer Emergency Response Team...

  • SIEM Engineer

    2 months ago

    Leesburg, United States Scout Solutions Inc Defunct Full time

    SIEM Engineer - SOAR SME Location: Leesburg, VA (Onsite) We are currently seeking a SIEM Engineer to join our growing team in support of a Security Operations Center on a newly awarded contract. The ideal candidate will have experience working in a network security environment, such as a Security Operations Center (SOC), Computer Emergency Response Team...

  • SIEM Engineer SOAR SME

    5 months ago

    Leesburg, United States Gray Tier Technologies LLC Full time

    Gray Tier Technologies is seeking a SIEM Engineer to join our growing team in support of a Security Operations Center on a newly awarded contract. The ideal candidate will have experience working in a network security environment, such as a Security Operations Center (SOC), Computer Emergency Response Team (CERT), Computer Incident Response Team (CIRT),...

  • HVAC Service Controls Engineer

    2 weeks ago

    Leesburg, United States Johnson Controls Full time

    HVAC Service Controls Engineer at Johnson Controls summary: The HVAC Service Controls Engineer is responsible for system commissioning and troubleshooting HVAC mechanical, electrical, and control issues. This role involves loading software, performing diagnostics, and documenting system changes while ensuring compliance with safety standards. The...

  • Software Engineer in Test

    3 months ago

    Leesburg, United States Techno Talent Inc Full time

    Federal Requirements:• Ability to obtain a U.S. Federal Position of Trust clearance designation.• Must reside in and be able to perform work in the United States.• Must have lived in the United States for 3 of the last 5 years.Required Qualifications:Must be skilled in automation frameworks like J/N unit, TestNG and CucumberMust be skilled in using...

  • SIEM Engineer

    3 weeks ago

    Leesburg, United States Gray Tier Technologies LLC Full time

    Gray Tier Technologies is seeking a SIEM Engineer to join our growing team in support of a Security Operations Center on a newly awarded contract. The ideal candidate will have experience working in a network security environment, such as a Security Operations Center (SOC), Computer Emergency Response Team (CERT), Computer Incident Response Team (CIRT),...