SFMC Data Cloud Architect

1 month ago

Charlotte, United States Cognizant Full time

Why choose cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. But we do not stop there. We develop go-to-market strategies and invent entirely new business models ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

About the role

A Data Cloud Architect for our CX Practice is a strategic position to our customers, with a focus on the implementation and value realization of Salesforce Data Cloud. This role defines the technical architecture and solutions to help our customers realize their customer experience strategies, in order to improve their current state and address their future growth and scale.

Required:
  • 6+ years architecting for customer experience.
  • Salesforce certification for Data Cloud Consultant, with certifications for Marketing Cloud and CRM highly recommended.
  • Working knowledge of key digital marketing capabilities – customer identity/context, data management, marketing analytics, marketing automation and orchestration, decision engines/offer engines/personalization, multi-channel activation, customer engagement.
  • High level understanding of service based use cases, trends, and insights.
  • Experience with auditing and assessing the maturity of a customer’s CX technology stack and ability to provide improvement recommendations.
  • Experience with designing marketing or CX technology stack transformation roadmaps for scale.
  • Experience with stack optimization and consolidation.
  • Experience with complex data structures, data modeling and databases (typical marketing, sales, service data and data structures). Ability to provide best practice guidance on data management and integrations (APIs, file-drops, etc.).
  • Demonstrated track record in learning new technologies quickly.
  • Experience leading discoveries, gathering technical requirements, and executing a solution based on system best practices, platform limitations, and client ability to maintain.
  • Excellent communication skills, written, verbal and interactive when online.
Preferred:
  • Understanding of agile practices and associated tools (JIRA, Azure DevOps, or similar).
  • General understanding of key digital marketing trends.
  • Understanding and vision of how AI based solutions can improve the customer experience, with an interest in developing use cases for clients.
  • Experience with recommending CX technologies and vendor selection.
  • Other key marketing capabilities – content management, enriching customer context on-demand and in real-time, data privacy.
Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
#l1-ss3

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

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