Data Center Field Support Tech(onsite )

2 weeks ago

Bridgewater, United States Cognizant Full time

Job Title- Data Center Field Support Technician(Onsite Bridgewater, NJ)

Location- Bridgewater , NJ

Required Experience & Skills:

  • Previous Data Center / Computer room operational and technical experience.
  • Working knowledge of how data center facilities infrastructure systems (power, cooling, security, fire-protection) work and operate to support the IT environment.
  • Working knowledge of server / network systems, installation, operation, and maintenance practices.
  • Working knowledge and understanding of network environments and topologies.
  • Working knowledge of IT equipment and inter-connectivity to other subsystems.
  • Good interpersonal skills and prompt follow-up to replies and messages.
  • Ability to communicate using various methods and media with local and remote support teams.
  • Knowledge of IT, Networking, and Data Center infrastructure support terminology
  • Has knowledge / experience in applying IT Operational and Industry standard processes.
  • Performed and assisted with incident response, root cause analysis, reporting and CAPA resolutions.
  • Experience with task ticketing system management and fulfillment
  • Experience in local IT asset identification, inventory, documentation, and management processes.
  • Oversight of IT process consistency by local resources, vendors and technicians working in IT spaces.
  • Oversight of onsite teams to ensure orderliness, cleanliness, and accessibility of all onsite IT spaces.
  • Works independently with little to no direct supervision in analysis, design, and implementation of IT system solutions to fulfill business unit requirements.
  • Problem-solving skills to assess and evaluate operational issues that are communicated to appropriate support teams in support of problem resolution.
  • A proven ability to encourage and model positive cross-team partnerships.
  • Experience with Visio, or other CAD type application(s) to create and modify IT Space room and rack diagrams using client provided templates and tool aides.
  • Familiar with the following software applications: MS Word, MS Excel, MS Visio, MS Outlook, MS Teams, Google Chrome; Amazon Web Services (User)
Preferred Qualifications:
  • Minimum 5 years data center experience
  • College degree in Computer Science or similar
  • Microsoft Certified Systems Engineer (MCSE) or equivalent i.e. HP Accredited Systems Engineer (ASE)
  • Data Center operational or technical certifications
Network operational or technical certifications

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer M/F/D/V

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