Field Service Technician

1 week ago

Janesville, United States GEA Full time
The Field Service Technician will assume the responsibility for the execution of planned and unplanned After- Sales/Service activities in order to sustain and strengthen the ongoing relationship between our customers in our core business areas namely GEA Equipment, Solutions and Service throughout the Equipment, Solution or Service product life cycle. This role demands an aptitude to deliver high quality workmanship, communication effectiveness and the ability to foster trusting relationships with colleagues and clients to ensure the retention of our customers.

Responsibilities / Tasks

  • The tasks and responsibilities for the role include:

    • Troubleshooting of GEA equipment and other manufacturer’s equipment.
    • Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals.
    • Installation and Commissioning of Equipment.
    • Assist in Service Project Execution activities.
    • Overhauling of equipment.
    • Performing of tasks as per the defined and strict schedule to meet the deadline.
    • Carry out site visits, audits and monitor site performance.
    • Gathering and classifying data using various measuring equipment applicable to the equipment.
    • Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.
    • Operate various equipment in compliance with legal guidelines.
    • Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
    • Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.
    • Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.
    • Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements, and customer requirements.
    • Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.
    • Providing of technical direction to service personnel.
    • Adhering and following all HSE governance of GEA and customers.

    Communication requirements for the role:

    • Internal customers: Employees, Service Managers & Supervisors, Planners, Service Administrators, Equipment responsible, Service Project Execution, Service Sales, Service Support, Service Branches,  Technical Support.
    • External Customers: All Customers including Key Customers, Consultants, Service Providers, Competitors, Industry Associations
    • Type of Communication: Proposals, Quotes, Letters, Memorandums, Electronic Communications, Presentations.

Your Profile / Qualifications

5 years Field Service experience

Education / Work experience:

  • Required education High school diploma (e.g. university degree, apprenticeship)

    GEA offers competitive pay and great benefits.

    • 11 Paid Holidays
    • PTO - Paid Time Off
    • Medical Plans
    • Dental Insurance
    • Vision Insurance
    • Health Savings and Spending Accounts
    • Tuition Reimbursement
    • 401k with excellent employer match
    • Wellness Incentive Program
    • Employee Assistance Program

    GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

    #engineeringforthebetter

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