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Field Service Technician

3 months ago

Janesville, United States GEA Group Full time

**Field Service Technician - Homogenizers**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

**Job information**

**Reference Number**

JR-0029023

**Job function**

Service

**Position type**

Full time

**Site**

401 S Wuthering Hills Dr, Janesville, WI 53546
- The Field Service Technician will assume the responsibility for the execution of planned and unplanned After
- Sales/Service activities in order to sustain and strengthen the ongoing relationship between our customers in our core business areas namely GEA Equipment, Solutions and Service throughout the Equipment, Solution or Service product life cycle. This role demands an aptitude to deliver high quality workmanship, communication effectiveness and the ability to foster trusting relationships with colleagues and clients to ensure the retention of our customers.- Your responsibilities and tasks:The key responsibilities & priorities for the role:

- Deliver service execution of the highest quality.
- Be professional in their dealings and communication with the customer.
- Identify service opportunities and leads and communicate to the responsible GEA personnel.
- Be the “face” of the organization.

The tasks and responsibilities for the role include:

- Troubleshooting of GEA equipment and other manufacturer’s equipment.
- Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals.
- Installation and Commissioning of Equipment.
- Assist in Service Project Execution activities.
- Overhauling of equipment.
- Performing of tasks as per the defined and strict schedule to meet the deadline.
- Carry out site visits, audits and monitor site performance.
- Gathering and classifying data using various measuring equipment applicable to the equipment.
- Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.
- Operate various equipment in compliance with legal guidelines.
- Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
- Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.
- Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.
- Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements, and customer requirements.
- Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.
- Providing of technical direction to service personnel.
- Adhering and following all HSE governance of GEA and customers.

Communication requirements for the role:

- Internal customers: Employees, Service Managers & Supervisors, Planners, Service Administrators, Equipment responsible, Service Project Execution, Service Sales, Service Support, Service Branches, Technical Support.
- External Customers: All Customers including Key Customers, Consultants, Service Providers, Competitors, Industry Associations
- Type of Communication: Proposals, Quotes, Letters, Memorandums, Electronic Communications, Presentations.

CANDIDATE PROFILE

Overview

Experience & Competencies

Profound experience in either of the following trades:

- Mechanical
- PLCs and HMI troubleshooting

Basic competencies, as demonstrated by:

- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Respects diversity.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
- Professionalism - Approaches others in a