Cloud Engineering Support Specialist II

6 days ago

Raleigh, United States Cox Communications Full time
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

As a Cloud Operations Specialist within our Network Operations Center (NOC), you will play a vital role in ensuring the operational success of RapidScale's clients and internal teams by providing world-class support. You will be responsible for coordinating and monitoring infrastructure in AWS, Azure, and Google Cloud, as well as managing our call center and break/fix ticket queues to minimize downtime and ensure prompt resolution of client needs. This entry-level position is perfect for a cloud technologist eager to begin a career in engineering.

Key Responsibilities:

  • Remote Monitoring & Management : Manage and maintain remote monitoring and management systems to ensure uptime and performance.
  • Client Onboarding/Offboarding : Assist with onboarding and offboarding of clients and agents to the system.
  • Issue Troubleshooting : Troubleshoot and resolve issues related to remote agents and cloud infrastructure.
  • Routine Health Checks : Perform client health checks and remediate identified issues.
  • Automation : Develop and implement automation scripts to improve operational efficiency.
  • Technical Support : Provide thorough technical support to clients, ensuring prompt and effective resolution of issues.
  • Performance Monitoring : Use performance monitoring tools to track alerts, dashboards, and data trends.
  • Customer Service : Manage tasks and organize large datasets for integration into enterprise monitoring solutions.
  • Technical Solutions : Provide technical solutions to complex problems, developing and refining documentation as needed.
  • Collaboration : Work closely with monitoring operations, production support, performance teams, and application owners to deliver best-in-class monitoring.
  • MTTR Reduction : Focus on reducing Mean Time to Resolve (MTTR) for incidents.
  • Monitoring Tool Administration : Support day-to-day administration and maintenance of monitoring tools.
  • Incident Management : Respond promptly to events and alerts, coordinating the resolution of incidents.
  • Platform Analysis : Continuously analyze platform behavior and provide recommendations for improvement.
  • Continuous Improvement : Participate in initiatives aimed at enhancing client service, operational efficiency, and reliability.
  • Troubleshooting & Documentation : Follow procedures to detect and troubleshoot issues, while maintaining up-to-date technical documentation.
  • Incident and Problem Management : Actively engage in incident and problem management processes.


Qualifications:

Minimum Requirements:

  • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.
  • Cloud Certification : Foundational Cloud Certification in any of the following: Google Cloud, AWS, or Azure.


Technical Skills :

  • Experience with Remote Monitoring and Management (RMM) tools.
  • Familiarity with Cloud and hybrid infrastructure is preferred.
  • Experience in Microsoft Windows patch management and automation development.
  • Proficiency with PowerShell scripting.
  • Experience with service request ticketing systems (preferably JIRA).
  • Documentation : Experience creating and maintaining technical documentation.
  • Data Management : Ability to gather, organize, and use large data sets for instrumentation in enterprise monitoring solutions.
  • Monitoring Recommendations : Experience recommending baseline monitoring thresholds and performance KPIs/SLAs.
  • Monitoring Infrastructure : Ability to provide recommendations for monitoring tool infrastructure.


Key Traits of Successful Contributors:

  • Curiosity & Analytical Thinking : Highly curious with excellent problem-solving, analytical, and situational awareness skills.
  • Communication Skills : Strong oral and written communication skills; comfortable presenting both individually and in groups.
  • Relationship Building : Strong interpersonal skills with experience initiating and building positive relationships.
  • Adaptability : Comfortable in a rapidly changing technical environment and dealing with ambiguity.


Why This Is an Exciting Opportunity:

Working at RapidScale offers a unique chance to grow within a high-growth, fast-paced company. You'll have the autonomy to expand your technical skills, with extensive opportunities for learning and career development. We foster a culture of innovation, where new ideas are encouraged and valued, and your work will directly impact the company's success. The hyper-cloud industry is thriving, and the pace of change provides numerous personal and professional growth opportunities.

USD 25.58 - 38.37 per hour

Compensation:

Hourly base pay rate is $25.58 - $38.37/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

  • Cloud Engineer II

    4 weeks ago

    Raleigh, North Carolina, United States Cox Communications Full time

    About Us:RapidScale is a rapidly growing cloud computing company, offering world-class products and services to customers nationwide and internationally.Job Summary:The Cloud Engineer II for Microsoft 365 will support organizations in migrating to and upgrading within the Microsoft 365 environment.Responsibilities include configuration, troubleshooting, and...

  • Senior Cloud Engineering Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Cox Enterprises Full time

    Job Title: Senior Cloud Engineering Support SpecialistJob Summary:We are seeking a highly skilled Senior Cloud Engineering Support Specialist to join our team. As a Senior Cloud Engineering Support Specialist, you will be responsible for ensuring the operational success of our clients and internal teams by owning projects critical to our...

  • Cloud Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Cox Communications Full time

    Job Title: Cloud Support SpecialistAbout the Role:Cox Communications is seeking a skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for providing exceptional technical support to our clients utilizing our managed services in O365. Your primary focus will be on client communication and tier one...

  • Cloud Systems Engineer

    4 weeks ago

    Raleigh, North Carolina, United States Cox Communications Full time

    About Cox Communications:We are a rapidly growing cloud computing company, offering world-class products and services to customers nationwide and internationally.Job Summary:The Cloud Engineer II for Microsoft 365 will support organizations in migrating to and upgrading within the Microsoft 365 environment. Responsibilities include configuration,...

  • Salesforce Engineer

    3 weeks ago

    raleigh, United States Strategic Wealth Designers Full time

    Are you a skilled and motivated Salesforce Engineer looking to utilize your skillsets to develop, implement and enhance Salesforce solutions for a financial planning firm? If you’re ready to shine in a growing, prestigious company where teamwork and enthusiasm are celebrated, we want to hear from you!At Strategic Wealth Designers, we’re a tight-knit crew...

  • Salesforce Engineer

    3 weeks ago

    raleigh, United States Strategic Wealth Designers Full time

    Are you a skilled and motivated Salesforce Engineer looking to utilize your skillsets to develop, implement and enhance Salesforce solutions for a financial planning firm? If you’re ready to shine in a growing, prestigious company where teamwork and enthusiasm are celebrated, we want to hear from you!At Strategic Wealth Designers, we’re a tight-knit crew...

  • Salesforce Engineer

    3 weeks ago

    Raleigh, United States Strategic Wealth Designers Full time

    Are you a skilled and motivated Salesforce Engineer looking to utilize your skillsets to develop, implement and enhance Salesforce solutions for a financial planning firm? If you’re ready to shine in a growing, prestigious company where teamwork and enthusiasm are celebrated, we want to hear from you!At Strategic Wealth Designers, we’re a tight-knit crew...

  • Salesforce Engineer

    3 weeks ago

    Raleigh, United States Strategic Wealth Designers Full time

    Are you a skilled and motivated Salesforce Engineer looking to utilize your skillsets to develop, implement and enhance Salesforce solutions for a financial planning firm? If you’re ready to shine in a growing, prestigious company where teamwork and enthusiasm are celebrated, we want to hear from you!At Strategic Wealth Designers, we’re a tight-knit crew...

  • Salesforce Engineer

    2 days ago

    Raleigh, United States Strategic Wealth Designers Full time

    Are you a skilled and motivated Salesforce Engineer looking to utilize your skillsets to develop, implement and enhance Salesforce solutions for a financial planning firm? If you’re ready to shine in a growing, prestigious company where teamwork and enthusiasm are celebrated, we want to hear from you!At Strategic Wealth Designers, we’re a tight-knit crew...

  • Software Engineering Manager II

    1 month ago

    Raleigh, North Carolina, United States Google Full time

    Job DescriptionAs a Software Engineering Manager II at Google Cloud, you will be responsible for driving the development and implementation of robust evaluation strategies to ensure the high quality and effectiveness of our security features. You will leverage your knowledge of anomaly detection techniques to identify and address potential vulnerabilities or...

  • Cloud Security Engineer

    4 weeks ago

    Raleigh, North Carolina, United States CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company Full time

    Job OverviewWe are seeking a highly skilled Cloud Security Engineer to join our team at CSP, Inc. in Raleigh. As a key member of our IT services team, you will be responsible for providing technical expertise to our clients and ensuring the security and integrity of their cloud-based systems.Key Responsibilities:Design and implement secure cloud solutions...

  • Cloud Compliance Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Accuro Full time

    Job Title: Cloud Compliance SpecialistJob Type: 12+ months contractThe successful applicant will be responsible for performing compliance remediation and coordination work for various SRE teams. The primary responsibility will be to address compliance program gaps within Meraki's systems, networks, and applications. You will work closely with our Compliance...

  • Cloud Support Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Cox Communications Full time

    About the Role:RapidScale is seeking a Cloud Support Technician to support one of our clients utilizing our managed services in O365. As a Cloud Support Technician, you will be responsible for all client communication and tier one troubleshooting of our O365 services, including Microsoft Office 365's Cloud suite, Exchange 2010, 2013, 2016, 2019, and Exchange...

  • Software Engineer II Java, cloud, workflow

    4 weeks ago

    Raleigh, North Carolina, United States Truist Inc Full time

    Job SummaryThe Software Engineer II Java, cloud, workflow position is a key role in the Truist Digital Commerce platform. As a subject matter expert, you will lead triage efforts, perform system integration support, and become an expert on monitoring and analysis tools such as Dynatrace and Splunk.Key ResponsibilitiesLead triage efforts resulting in...

  • Cloud Engineering Lead

    4 weeks ago

    Raleigh, North Carolina, United States Cox Enterprises Full time

    About the RoleWe are seeking a highly skilled Cloud Engineering Lead to join our team at Cox Communications. As a key member of our engineering team, you will be responsible for leading the design, implementation, and maintenance of our cloud-based solutions.Key ResponsibilitiesLead the development and implementation of cloud-based solutions, including...

  • Senior Cloud Operations Engineer

    4 weeks ago

    Raleigh, North Carolina, United States Highmark Health Full time

    Job SummaryThis role is a strong advocate of cloud technology and engineering support necessary to drive Highmark Health's next-generation technologies. The senior-level incumbent works to adopt, expand, maintain, and optimize cloud usage across the organization through engineering support of cloud technologies and through automation builds and related...

  • Cloud DevOps Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Resource Informatics Group Full time

    Job Title: Cloud DevOps SpecialistJob Summary:Resource Informatics Group is seeking a skilled Cloud DevOps Specialist to support several Department of Highways cloud initiatives. The ideal candidate will have proven skills in cloud development and design, with a focus on Azure cloud and Terraform.Key Responsibilities:Research and design cloud solutions for...

  • DevOps Cloud Engineer

    3 months ago

    Raleigh, United States General Dynamics Information Technology Full time

    JOB DESCRIPTION Deliver simple solutions to complex problems as a DevOps Engineer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours. At GDIT, people are our...

  • DevOps Cloud Engineer

    1 month ago

    Raleigh, North Carolina, United States General Dynamics Full time

    Job DescriptionAt General Dynamics, we're seeking a highly skilled DevOps Cloud Engineer to join our team. As a key member of our cloud engineering team, you will be responsible for designing, implementing, and maintaining scalable and secure cloud-based systems.Key Responsibilities:Design and implement cloud-based infrastructure using Amazon Web Services...

  • Cloud Engineer DevOps

    4 weeks ago

    Raleigh, North Carolina, United States Sensus Full time

    Xylem, a leading global water technology company, is seeking a skilled Cloud Engineer to join their team. The ideal candidate will have a passion for designing and developing cloud-based solutions that drive business growth and efficiency.The Cloud Engineer will be responsible for planning, architecting, and deploying cloud infrastructure and applications....