Sales & Service Representative (Universal Banker)

3 weeks ago

Norman, United States First Citizens Bank Full time
Overview:

Are you a people person? Be a First Citizens person Join our Norman branch team and make a difference.

 

This full-time Sales and Service Representative role will be located at 3800 Journey Parkway in Norman, Oklahoma. It is responsible for processing transactions and other customer service requests in the branch, facilitating customer awareness and education of bank capabilities, tools, and resources, and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

 

The successful candidate will demonstrate:

  • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
  • Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
  • Adaptability: Has the ability to learn and adapt quickly to new information and technology
  • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  • Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution

 

Responsibilities:

The essential functions of the job include, but are not necessarily limited to, the following:

  • Engaging customers in conversation to understand their banking needs and preferences
  • Processing transactions accurately and efficiently
  • Providing assistance with account servicing needs
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

 

Qualifications:
  • Required Education: High School Diploma or GED
  • Required Experience: 6+ months customer service experience, in a face-to-face environment

  • Preferred Skills and Experience:
    • Prior experience in retail banking
    • Working knowledge of Microsoft Office
    • Experience with sales support (cold-calling, marketing, etc.)
    • Strong ability to communicate, in-person, and via phone and e-mail

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