Field Engineering Operations Technician II

4 weeks ago

Moore, United States Cox Communications Full time
CB Fulfillment Tech I Business Title / CB Fulfillment Tech II System Title

Demonstrates understanding and competence in Field Engineering Operations processes. Independently or in partnership with Field Engineering Operations team members, performs standard duties within CB Fulfillment, CB Service Assurance or CB Access Transport - as summarized below.

CB Fulfillment

  • Installs, disconnects, upgrades and/or migrates services at the customer premise.
  • Activates electronics by powering up the equipment via 48V or AC.
  • Loads configuration from the engineering work package on customer equipment.
  • Performs customer CPE testing, on-site.
  • Coordinates with provisioning to verify / finalize customer acceptance of service.
  • Coordinates equipment pickup with boundary partners.
  • Creates, updates, and closes remedy tickets and coordinates change control.
  • Assists with initial turn-up of CPE equipment.
  • Standard operating procedures: Ability to follow, check, and document standardizing procedures.
  • Following instructions from construction, project managers and supervisors
  • Basic electrical theory: Knowledge of the function and operation of electrical equipment (DC & AC power) to ensure proper installation and to complete tasks such as troubleshooting electrical systems and equipment.
  • Basic tool knowledge: Fundamental knowledge and ability to handle machines and tools.
  • Battery Maintenance, & repair: Regularly inspecting and servicing electrical, mechanical, industrial, production, or related systems and components to prevent future failures or restore to serviceable and acceptable operating conditions. Identify and resolve issues in systems.
  • Ability to read, understand and follow all applicable safety guidelines, perform risk assessments of environmental and electrical hazards to persons and company assets.
  • Equipment assembly: Assemble components by manually fastening parts and subassemblies.
  • Test equipment & processes: Implementing effective testing procedures to ensure the quality and reliability of products and systems.


In all cases

• Drives and maintains a company vehicle.

• Plans daily route, requisitions equipment / supplies and stocks vehicle.

• Configures CPE in warehouse prior to installation at the customer premise.

• Ensures appropriate iOS is applied.

• Performs basic functional testing of equipment to eliminate out of box failures.

• Follows labeling standards for all equipment, terminal ID, circuit tags and cabling.

• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.

• Tests and verifies services in conjunction with the install team.

• Pre-stages equipment per work order.

• Performs other duties as assigned.

• Complies with all safety policies and procedures.

• Works assigned shifts / schedules.

Qualifications:

Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies

Minimum

  • HS diploma, GED, or relevant work experience
  • 1 or more year of experience preferred in related field (e.g., technical support, installation, and maintenance)
  • 1 or more years of experience working with IP, MPLS Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
  • 1 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
  • Demonstrated knowledge of performance testing and test equipment
  • Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization.


Preferred:

1 year of experience in troubleshooting layer I, II & III networks.

USD 30.87 - 46.35 per hour

Compensation:

Hourly base pay rate is $30.87 - $46.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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