Analyst I, Customer Experience

3 weeks ago

Boston, United States DraftKings Full time

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re growing rapidly and are searching for an Analyst to partner closely with the Customer Experience team to drive the strategy behind reducing customer need for support interactions while also helping make these interactions as simple as possible when they happen. You’ll work with a team of analysts and operators to create tests and measure the impact of various tactics, develop insights about support interactions, and enhance the means through which customers interact with our brand.

What you’ll do as an Analyst, Customer Experience

  • Work closely with the Customer Experience team to evaluate performance metrics and develop strategies to serve DraftKings users best.

  • Build and execute test plans and play a vital role in driving the learning agenda for the Customer Experience team.

  • Work alongside Engineering and Development teams to build and test new functionality that enables our Customer Experience associates to do great work.

  • Work with partners across the business to implement and evaluate the performance of various initiatives and product changes.

  • Serve as a strategic partner to our business partners through proactive analysis and recommendations while prioritizing high impact work.

What you’ll bring

  • Bachelor’s degree or equivalent in Mathematics, Statistics, Economics, Computer Science, Engineering, Business Analytics, or another relevant discipline.

  • At least 1 year of business analytics or data science experience, ideally in a customer facing industry focused on data-driven decision making.

  • Experience with SQL, and an understanding of how to create compelling data visualizations. Experience with Tableau or Python is a plus.

  • Highly detail-oriented and organized, with proven ability to manage multiple projects simultaneously while maintaining accuracy and meeting deadlines.

#LI-SG2

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 62,400.00 USD - 78,000.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community. 

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

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