Collateral Monitoring Specialist II

3 weeks ago

Portsmouth, United States First Citizens Bank Full time
Overview:

The Collateral Monitoring Specialist II provides support to the Equipment Finance Collateral Monitoring Team. The Collateral Monitoring Team is responsible for ensuring that all assets are properly secured for the duration of the term. This position is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions for the Bank.

Responsibilities:

Inbound/Outbound Calls – Answering approximately 50 inbound calls a day to handle customer questions regarding their collateral assets. Follows up on unsecured assets to ensure liens are properly secured. Approximately 50 outbound calls per day. 

Titling – Ensures liens are properly added to title transactions. Follows up with customers, vendors, and the DMV when needed in order to assist with lien perfection. Generally supports the lien securitization efforts of the team for the assets that are financed through the Equipment Finance Department. 

Business Proficiency – Develops a thorough understanding of the diverse business lines that are supported by the Equipment Finance Collateral Monitoring Team.

Service & Support – Identifies opportunities for process improvement and may participate in the implementation of those ideas.

Reporting - Assists in collecting data for the purpose of producing weekly and monthly reports.

Compliance - Complies with all applicable federal, state, local and bank rules, and regulations.

Qualifications:

Basic Qualifications:

  • Bachelor’s Degree OR a High School Diploma or GED and 4 years of experience in customer service

Required Skills:

  • Attention to detail
  • Knowledge of Word and Excel
  • Problem solving and analytical skills
  • Excellent time management skills and proven ability to hit deadlines
  • Ability to thrive in a fast-paced environment while continually maintaining a positive attitude and promoting teamwork across all departments.

Preferred Qualifications:

  • Experience in documentation, customer service and/or collections
  • Business acumen/knowledge
  • Banking and/or Titling experience
  • Call center experience

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