IT Support Lead

4 months ago

Queensbury, United States Great Escape Full time

What You Will Be Doing

  • Provide technical support to resort guests and staff in a positive and professional manner
  • Deploy, install, support, and maintain all IT systems and equipment including computer hardware, software, network, phone, audio-video, point of sale systems, ticketing, and hospitality software
  • Provide technical guidance and direction to seasonal IT Support Technicians.
How You Will Do It
  • Respond promptly to all IT calls and work orders and place help calls when needed to Corporate IT and vendors
  • Document technical issues and resolutions through use of help desk software
  • Complete daily audit of park systems. Requires a full walk through of the park at least two times per shift
  • Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park’s data center.
  • Maintain an accurate inventory of all department-owned software and hardware assets.
  • Monitor and maintain sound and video equipment
  • Ensure 100% compliance with all Six Flags Information Systems policies and procedures.
  • Assist in other areas of the Information Systems Department
  • Perform other incidental and related duties as required and assigned
  • Maintain professional image and decorum to set an example as a member of department leadership
What You Will Need
  • Must be at least 18 years of age.
  • Valid driver’s license preferred, but not required.
  • Must have a High School diploma or equivalent.
  • Some College Preferred.
  • Must be detail oriented, highly motivated, and a self-starter.
  • Possess excellent organizational skills and be able to work with little supervision.
  • Must be able to speak, understand, read and write English
  • Ability to learn and support new applications.
  • Must be capable of lifting and carrying 40 lbs.
  • Knowledge of common operating systems, hardware and software preferred.
Why work with us?
  • Pay Range: $18.50
  • Paid Time Off 
  • Medical, Dental, Vision, 401k
  • Flexible scheduling – work as little or as much as you want
  • Paid training
  • DailyPay – work today, get paid tomorrow
  • Advancement opportunities
  • Free admission to ALL Six Flags parks, including White Water Bay
  • Free tickets for friends and family
  • Discounts on passes, food, and merchandise
  • Exclusive employee events
  • Fun rewards, benefits, and more

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.

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