Director, Customer Project Management

2 months ago

Williamsville, United States StandardAero Full time

Director, Customer Project Management

Springfield, IL

*This is not a remote position

Build an Aviation Career You're Proud Of

We will support you to take on new challenges and grow your skills. Our values like integrity, service, teamwork, and communication will make you proud to be part of StandardAero.

Grow our ever-growing business by assisting customers, reaching new ones, and developing program strategies to help us succeed. You'll build relationships, ensure our teams are taken care of, and advocate for our customers' needs.

As a Director, Customer Project Management, you'll be theBU focal point for project management both at an individual project level and the whole facility. The position is responsible for owning the customer experience as well as coordinating with operations, engineering, ODA and QA to ensure milestones and deadlines are met.

What you'll do:

  • Customer experience and Customer Project Management Standard Operating Procedure adherence
  • Customer communication and interaction management.
  • Project coordination management to ensure milestones and deadlines are met.
  • Work package definition and assembly with the ability to create a plan deviation documentation.
  • Quote review process management, billing, invoice review, and corrections.
  • Work scope management to include interaction and development with sales.
  • Cost Deviation documentation and tracking.
  • Project status updates and reporting system management.
  • Post Delivery project review.
  • Contract Change Order creation, quoting and scheduling management.
  • Contract Management training.
  • Engineering Certification Plan schedule management.
  • CPM Professional Development and Performance Management.
  • Performs other duties as required.


Position Requirements:

  • Bachelor's degree in business or equivalent education/experience.
  • Strong financial acumen; prior experience with budgets & financial statements.
  • Possess strong planning, organizational, analytical, decision-making and problem solving skills while demonstrating situational awareness.
  • Team leadership skills and ability to lead teams.
  • Strong verbal and written communication skills as well as presentation skills.
  • Experience in building strong working relations with customers.
  • Self-motivated with the ability to motivate others (direct reports, peers and others not in the direct chain of command).
  • Working knowledge of PC's in the current company operating system environment including Microsoft Office and a very strong knowledge of MS Project.
  • Ability to travel to customer locations to establish and/or maintain a good working relationship.
  • Minimum 7- years of management experience in an aviation environment.


Preferred Characteristics:

  • Management experience in Business Aviation/MRO.
  • MBA preferred.


Benefits that make life better:

  • Comprehensive Healthcare
  • 401(k) with 100% company match; up to 5% vested
  • Paid Time Off starting on day one
  • Bonus opportunities
  • Health- & Dependent Care Flexible Spending Accounts
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities


Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

#Standard Aero

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