Banquet Set-up Supervisor

7 days ago

Fort Worth, United States MCR Hotels Full time

The Banquet Set-up Supervisor at American Airlines - The Landing at Skyview 6 is responsible for supervising, assisting and setting up all event/meeting rooms according to specifications, to direct staff activities of the Conference Services department, to assume responsibility for the quality of Conference Services provided to guests in the absence of department management.


Responsibilities:

  • Participates in human resource functions for staff, including hiring, scheduling, monitoring attendance, assigning work and breaks, monitoring performance, and training staff.
  • Assists in controlling payroll costs by ensuring maximum productivity from staff.
  • Checks supply levels in storage areas. Completes requisition for additional supplies needed and submits to manager.
  • Communicates additions or changes to assignment sheets as they arise throughout the shift. Identifies situations that compromise the department’s standards and delegates these tasks.
  • Checks for proper supplies, neatness, cleanliness, and mechanical problems.
  • Inspects cleanliness and organization of storage and service areas.
  • Physical set up, breakdown and proper storage of all meeting rooms, and all special functions, as directed by managers or conference planners.
  • Cleans and refreshes meeting rooms during scheduled breaks and meal periods, and all conference areas to maintain neatness (empty wastebaskets, etc.)
  • Coordinates function details with conference planning.
  • Anticipates guests’ needs. Responds promptly. Greets guests in a courteous, helpful, and professional manner.
  • Ensures staff use “clean as you go” techniques.
  • Monitors employees for proper time keeping policies and procedures, including punching in and out at beginning and end of shifts.
  • Assists in coaching/disciplining department employees, when necessary.
  • Reports needed maintenance repairs of rooms or equipment (tables, chairs, etc.) and advises manager.
  • Prepares designated departmental reports. Distributes to appropriate parties.
  • Reviews function sheets. Completes a work plan for Conference Services staff for each function.

Requirements:

  • Minimum formal education of some high school and a minimum one-year job-related experience preferred.
  • Previous meeting and event set-up and clean-up experience a plus.
  • Must be able to abide by the company appearance standards and compliance with the designated uniform.
  • Dedicated to exceeding service standards and providing services and standards to the highest caliber.
  • Demonstrated ability to work collaboratively and communicate effectively, professionally interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
  • Proficiency in oral and written communication skills in English. Must be able to read and interpret Banquet Event Orders and other communication methods used in Banquets.
  • Must be able to work variable shift, weekends, holidays, and special events, as needed.
  • Must have employment eligibility in the U.S.
  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
  • Must be able to lift up to 50 lbs. and work the majority of shift on feet.
  • Ability to bend, squat, push, and pull carts and equipment weighing up to 250 pounds on a regular and continuing basis.
  • Ability to stand and exert well-paced mobility for up to four hours in length
  • Frequently is required to talk or hear.

Immediate Benefits:

  • Discount Hotel Rooms at MCR hotels
  • American Airlines Federal Credit Union membership eligible
  • Employee Assistance Program
  • Weekly Payroll

Comprehensive health benefits after 30 days

  • Dental insurance
  • Vision insurance
  • Health insurance
  • Health savings account
  • Flexible Spending Account
  • Disability insurance
  • Life insurance

Paid Time off benefits after 90 days

  • Paid Personal Days
  • Paid Sick Days
  • Paid Holidays

Retirement Savings Plans after 6 months

  • 401(k) + match
  • Roth 401(k)

 

Our Company

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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