Information Technology Support Specialist
7 days ago
Type of Requisition:
PipelineClearance Level Must Currently Possess:
Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:
Top Secret SCI + PolygraphPublic Trust/Other Required:
Job Family:
Help DeskJob Qualifications:
Skills:
Computer Systems, Information Technology (IT) Support, Technical SupportCertifications:
NoneExperience:
1 + years of related experienceUS Citizenship Required:
Job Description:
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate.
Our work depends on Information Technology Support Specialist’s joining our team to support Tier I operations for a large infrastructure effort in Annapolis Junction, MD.
The Information Technology Support Specialist’s duties will include, but are not limited to:
Answering calls, chats and emails from customers
Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software
Provide excellent customer service to internal and external client
Provide timely updates and closure to client requests and issues
MINIMUM REQUIRED QUALIFICATIONS:
Active TS/SCI Clearance Required with Poly
Must have and maintain 8570 Level I certification (A+, Security+ or similar)
Technical Support or Customer Service experience is required
Maintains current knowledge of relevant technology as assigned
EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience
WHAT GDIT CAN OFFER YOU:
Multiple shifts available to support 24/7 operations (shift differentials may apply)
Ability to segway into various career paths within the program in areas such as Networking, Cybersecurity, Software Development, & Systems Administration
Collaborative teams of highly motivated critical thinkers and innovators
401K with company match
Customizable health benefits packages
Internal mobility team dedicated to helping you own your career
Rewards program for high-performing employees
#Greenway
#JET
The likely hourly rate for this position is between $34.74 - $47.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
OnsiteWork Location:
USA MD Annapolis JunctionAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.-
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