Customer Service Sales Representative

2 months ago


Los Alamos, United States CarMax Full time
6112 - Santa Fe - 6800 Cerrillos Rd, Santa Fe, New Mexico, 87507

CarMax, the way your career should be 

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver’s License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.



  • Los Angeles, California, United States AAA Electric Motors Sales and Service Full time

    Job DescriptionAs a Customer Service Representative at AAA Electric Motors Sales and Service, you will be responsible for providing exceptional customer service to our clients. Your duties will include greeting and welcoming customers, communicating with them to understand their purchasing needs, and answering incoming sales phone calls.You will also be...


  • Los Alamos, New Mexico, United States The Kroger Company Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Clerk at The Kroger Company. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our retail...


  • Los Alamos, New Mexico, United States Kroger Full time

    Job Title: Customer Service RepresentativeAt Kroger, we're passionate about providing exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in creating a welcoming and inclusive environment for our customers.Key Responsibilities:Provide excellent customer service by answering questions, resolving issues, and making...


  • Los Alamos, New Mexico, United States Domino's Franchise Full time

    **Job Summary**At Domino's Pizza, we're looking for exceptional individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering an exceptional customer experience, taking orders, and making pizzas.**Key Responsibilities:**Take orders and provide excellent customer servicePrepare and cook...


  • Los Angeles, United States Genuine Parts Company Full time

    Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: - Responds to basic customer inquires regarding products, provides quotes, and han Customer Service Representative, Customer Service, Inside Sales, Representative, Counter Sales, Business...


  • Los Alamos, New Mexico, United States Kroger Full time

    Job SummaryAs a Customer Service Representative at Kroger, you will be the face of our company, providing exceptional service to our customers and ensuring a positive shopping experience. You will be responsible for creating an outstanding customer experience through exceptional service, establishing and maintaining a safe and clean environment, and...


  • Los Alamos, New Mexico, United States Enterprise Bank and Trust Full time

    Job Summary:The Customer Service Representative - Financial Services is the primary point of contact for clients at Enterprise Bank and Trust. This role involves handling customer inquiries, resolving issues, and providing exceptional service to maintain a positive client experience.Key Responsibilities:Respond to customer inquiries via phone, email, and...

  • Sales Associate

    4 months ago


    Los Gatos, United States Drybar Shops Full time

    Overview: Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. We are looking for a dynamic person who thrives...


  • Los Alamos, New Mexico, United States Enterprise Bank and Trust Full time

    Job Title: Financial Services Representative IIAt Enterprise Bank & Trust, we're committed to helping businesses succeed and our communities thrive. As a Financial Services Representative II, you'll play a key role in creating a welcoming environment for our customers and providing exceptional service.Key Responsibilities:Greet clients and serve as the first...


  • Los Angeles, United States AK Net INC Full time

    Here, our mission is to foster a culture of success and proper balance between life and business. We find that when people have the proper lifestyle balance, they excel in all aspects of their lives, including their work life, which helps us grow as a business and hit our goals as a team.Our Entry Level Sales and Customer Service Representative ensures the...

  • Sales Associate

    6 days ago


    Los Alamos, New Mexico, United States Walmart Full time

    Job Summary: As a Retail Sales Associate at Walmart, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with merchandise displays and tasks.Key Responsibilities:Provide excellent customer service, answering questions and addressing concerns in a professional and courteous...


  • Los Angeles, California, United States PostScan Mail Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at PostScan Mail. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage large volumes of incoming phone calls and...


  • Los Angeles, United States Moon Moments Ltd Full time

    Immediate Start: Customer Service Representative - On-Site in California Are you passionate about delivering outstanding customer service and driving sales success? Do you thrive in a dynamic, fast-paced environment? We have an exciting opportunity for a Customer Service Representative to join our client's prestigious company in California! Responsibilities:...


  • Los Angeles, California, United States Family Insurance Sales, LLC Full time

    Career OpportunitiesAt Family Insurance Sales, LLC, we offer a dynamic and supportive work environment that fosters growth and development. Our team is comprised of experienced professionals who are passionate about helping others achieve their career goals.Training and DevelopmentWe provide comprehensive training programs that equip our sales...


  • Los Angeles, California, United States PostScan Mail Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our business development team and respond to customer inquiries. The ideal candidate will possess excellent communication skills, be patient, empathetic, and passionately communicative.The successful candidate will have a proven...

  • Sales Associate

    4 weeks ago


    Los Angeles, California, United States AAA Electric Motors Sales and Service Full time

    Job DescriptionAt AAA Electric Motors Sales and Service, we are seeking a highly motivated and customer-focused Counter Sales Representative to join our team. As a Counter Sales Representative, you will be responsible for providing exceptional customer service, selling products, and resolving customer complaints in a timely and professional manner.Key...


  • Los Angeles, United States OMI Inc. Full time

    Job DescriptionJob DescriptionWe are one of the premier promotional sales and marketing firms in the area. We specialize in gaining a fast, measurable advantage for our clients. Our clients are looking for "an edge" in advertising. We've developed a powerful, word-of-mouth method for our promotions that adds more of a personality to our client's...


  • Los Angeles, California, United States PostScan Mail Full time

    We are seeking a skilled customer service expert to provide exceptional support to our business development representatives and respond to customer and prospect queries. The ideal candidate will be patient, empathetic, and passionately communicative, with a genuine desire to help customers.Our ideal candidate is an experienced professional with knowledge of...


  • Los Angeles, California, United States Catalina Bravo Farmers Insurance Full time

    Job Title: Insurance Customer Service and Sales RepresentativeJob Description: Catalina Bravo Farmers Insurance Agency in Los Angeles, CA is seeking an Insurance Customer Service and Sales Representative to join our team.Responsibilities:* Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer...


  • Los Angeles, California, United States Helios Commercial Service Partners Full time

    Job Title: Call Center Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented individual to join our team as a Call Center Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and...