Automotive Call Center Representative

1 month ago

Westborough, United States Herb Chambers Honda of Westborough Full time

 

Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Best Place to work by the Boston Globe consecutively

 

For over 35 years we have been committed to providing an exceptional client experience and we know that starts with our most valuable resource-our team members. The Herb Chambers Companies is currently looking for Customer Service and Call Center Representatives to join our Team.

 

As a Call Center Representative at our State-of-the-Art Centralized Herb Chambers Service Business Development Center you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high volume calling, a “GO GETTER" and a professional well-spoken candidate. If you have experience in customer service, telemarketing, retail or sales then we encourage you to apply today Previous dealership experience is a plus, but not required.

 

Job Responsibilities:

  • Daily communication with customers on inbound calls, outgoing calls and texting solutions to schedule service appointments.
  • Basic customer service follow-up calls after completion of service visits.
  • Maintain and follow our script and inbound call process to efficiently schedule appointments at ease for our guests.
  • Work closely with Service Management, Service Advisor and Parts Advisor teams.
    • Communicate with Managers, Service Advisor and Parts teams to ensure properly scheduled appointments.
  • Ongoing training on basic dealership guidelines and scheduling systems.
  • Perform courtesy calls informing guests of maintenance due via telematics systems and/or reminding them of recalls for their vehicle.
  • Daily and Monthly performance reporting.

 

What do we offer you?

  • Nationally recognized training and tools
  • Medical (HMO & PPO), vision, life & Dental
  • 401K Retirement
  • Newly remodeled & state-of-the-art work space and environment
  • Tenured Senior Management

 

Submit your resume today for a confidential interview

  • Strong phone, email and communication skills
  • Positive attitude and high energy at all times
  • Basic MS Office knowledge; computer software and Internet proficiency
  • Professional appearance, verbal/written communication and strong

  • Automotive Call Center Representative

    1 day ago

    Westborough, MA, United States Herb Chambers Honda of Westborough Full time

      Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Best Place to work by the Boston Globe consecutively!   For over 35 years we have been committed to providing an exceptional client experience and we know that starts with our most valuable resource-our...

  • Automotive Customer Care Representative

    2 weeks ago

    Westborough, Massachusetts, United States The Herb Chambers Companies Full time

    Job Overview The Herb Chambers Companies is excited to present a remarkable opportunity for individuals looking to embark on a fulfilling career path. We are in search of a Client Care Representative to join our Business Development Center (BDC). This role is essential in managing online inquiries, responding to incoming calls, and fostering customer...

  • Automotive Service Center Supervisor

    2 weeks ago

    Westborough, Massachusetts, United States Midas Full time

    Midas is seeking a dedicated Manager to elevate our bustling automotive service center.Here’s why you might consider a career with Midas:Becoming part of our automotive service team offers a chance to engage in a vibrant, sales-oriented environment that harmonizes corporate efficiency with the warmth of a family-operated business. Below are several...

  • Automotive Service Center Supervisor

    2 weeks ago

    Westborough, Massachusetts, United States Midas Full time

    Midas is seeking a dedicated Manager to elevate our thriving automotive service center.Here’s why a career with Midas could be the right fit for you:Becoming part of our automotive service team means engaging in a vibrant, sales-oriented atmosphere that harmonizes corporate efficiency with the nurturing feel of a family-run business. Consider the following...

  • Automotive Service Center Supervisor

    2 weeks ago

    Westborough, Massachusetts, United States Midas Full time

    Midas is seeking an exceptional Manager to elevate our bustling automotive service center.Here’s why you might consider a career with Midas:Becoming part of our automotive service team means entering a vibrant, sales-oriented environment that harmonizes corporate efficiency with the welcoming atmosphere of a family-run business. Here are several compelling...

  • Automotive Client Care Representative

    2 weeks ago

    Westborough, Massachusetts, United States Herb Chambers Lincoln of Westborough Full time

    Herb Chambers Lincoln of Westborough is seeking a highly motivated and detail-oriented Client Care Specialist to join our Business Development Center (BDC) team.This is an exciting opportunity for a sales-driven individual to work in a fast-paced environment and contribute to the growth of our dealership.Key Responsibilities:Manage internet leads and inbound...

  • Automotive Client Care Representative

    2 weeks ago

    Westborough, Massachusetts, United States Herb Chambers Lincoln of Westborough Full time

    Herb Chambers Lincoln of Westborough is seeking a highly motivated and detail-oriented Client Care Specialist to join our Business Development Center (BDC) team.This is an exciting opportunity for a sales-driven individual to work in a fast-paced environment and contribute to the growth of our dealership.Key Responsibilities:Manage internet leads and inbound...

  • Automotive Sales Representative

    6 days ago

    Westborough, Massachusetts, United States Infinitiofwestborough Full time

    About UsHerb Chambers Infiniti of Westborough is a leading automotive dealership in New England, operating 60 retail car dealerships representing 35 different brands. We have been recognized as one of New England's Top Places to Work by The Boston Globe consecutively.About the RoleWe are seeking a highly motivated and results-driven Sales Consultant to join...

  • Customer Service Representative

    2 months ago

    Westborough, United States Westborough Operations Center Full time

    Overview The Information Center Customer Service Representative is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be highly proficient in processing transactions, resolving p

  • Customer Service Representative

    2 months ago

    Westborough, United States Middlesex Savings Full time

    Overview: The Information Center Customer Service Representative is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding...

  • Customer Service Representative

    2 months ago

    Westborough, United States Middlesex Savings Full time

    Overview: The Information Center Customer Service Representative is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding...

  • Customer Service Representative

    2 months ago

    Westborough, United States BankTalent HQ Full time

    Overview The Information Center Customer Service Representative is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding...

  • Customer Service Representative-Information Center

    2 months ago

    Westborough, United States BankTalent HQ Full time

    About Us **New Hires are eligible for a $2,500.00 sign on bonus.** Overview The Information Center Customer Service Representative is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be highly proficient in processing transactions, resolving problems, aiding...

  • Customer Service Representative-Information Center

    2 months ago

    Westborough, United States Middlesex Savings Full time

    About Us: **New Hires are eligible for a $2,500.00 sign on bonus.** Overview: The Information Center Customer Service Representative is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be highly proficient in processing transactions, resolving problems, aiding...

  • Automotive Service Location Supervisor

    2 weeks ago

    Westborough, Massachusetts, United States Midas - AMG Enterprises Full time

    Benefits:401(k)401(k) matchingPerformance-based bonusesCompany eventsCompetitive salaryDental coverageCareer advancement opportunitiesPaid time offTraining & developmentMidas - AMG Enterprises is seeking an exceptional Supervisor to elevate our bustling automotive service center.Consider the advantages of joining our team:Becoming part of our automotive...

  • Customer Service Representative

    3 days ago

    Westborough, Massachusetts, United States Westborough Operations Center Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Westborough Operations Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesCustomer Service: Provide...

  • Automotive Receptionist

    5 months ago

    Westborough, United States Herb Chambers Ford of Westborough Full time

    Herb Chambers Ford of Westborough is looking for a part-time receptionist to join the team! A customer-friendly, eager individual with an exceptional personality will succeed at this role. The Herb Chambers Companies is proud to have won The Boston Globe's Top Places to Work award consecutively. Grow with New England's largest automotive retailer! Job...

  • Automotive Client Relations Specialist

    1 week ago

    Westborough, Massachusetts, United States Herb Chambers Lincoln of Westborough Full time

    Herb Chambers Lincoln of Westborough has an excellent opportunity for an individual looking to embark on a fulfilling career path. We are in search of a Client Relations Specialist to join our Business Development Center (BDC). This role is pivotal in managing internet inquiries, responding to incoming calls, and enhancing customer loyalty. Key...

  • Automotive Receptionist

    5 months ago

    Westborough, United States Herb Chambers Ford of Westborough Full time

    Herb Chambers Ford of Westborough is looking for a part-time receptionist to join the team! A customer-friendly, eager individual with an exceptional personality will succeed at this role. The Herb Chambers Companies is proud to have won The Boston Globe's Top Places to Work award consecutively. Grow with New England's largest automotive retailer! Job...

  • Automotive Client Relations Specialist

    2 weeks ago

    Westborough, Massachusetts, United States The Herb Chambers Companies Full time

    Job Overview The Herb Chambers Companies is excited to present an exceptional opportunity for individuals looking to embark on a fulfilling career path. We are in search of a Client Relations Specialist to join our Business Development Center (BDC) team. This role is pivotal in managing online inquiries, incoming calls, and fostering customer loyalty. ...